Frequently asked questions
1. Will my future reservations on US Airways be affected?
No – you will not see any changes to your existing travel reservations. You should continue to book, track and manage flights through usairways.com.
2. What does an American Airlines-US Airways merger mean for me?
Our customers will have access to more choices and service across a larger global network, as well as the expanded international opportunities that come with a stronger oneworld alliance.
The combined company is expected to provide the most service along the East Coast and Central regions of the U.S., and become a stronger competitor with a greater network presence on the West Coast. We’re also expected to have the world’s largest loyalty program, as well as a more modern and fuel-efficient fleet.
3. What changes can I expect to see immediately?
Very few changes will happen immediately. Your existing reservations will not change, and your Dividend Miles are completely safe and will be honored. For now, you can continue to book, track and manage flights through usairways.com and earn Dividend Miles by flying with us and through our mileage partners. Existing miles will be honored, and there will be no impact to your US Airways MasterCard® or US Airways Visa® card.
4. Can I now fly American Airlines with my US Airways ticket and vice versa?
No – American Airlines and US Airways will remain independent carriers for quite some time and you should continue to book, track and manage flights on usairways.com, as you normally do.
5. What will the new company be called?
The combined airline will retain the iconic American Airlines name, one of the most recognized brands in the world.
1. With the close of the merger, is the Dividend Miles program ending?
No – At this time, we’ll continue to maintain our separate loyalty programs – American Airlines AAdvantage and US Airways Dividend Miles. We’re working to integrate the two programs, but that process will take some time.
2. What will happen to my miles?
Your miles are safe and secure. You can continue to earn and redeem miles as usual. Mileage will not be taken away from either Dividend Miles or AAdvantage members due to the merger.
3. How are the Dividend Miles policies changing?
There are no immediate changes to either the Dividend Miles or AAdvantage programs, and the Dividend Miles program will continue to operate as usual.
We’re working to integrate the two programs and to offer you enhanced benefits, which will begin in early January 2014. Our goal is to create the most valued loyalty program in the world.
4. What happens after the merger for Dividend Miles members?
There are no immediate changes to the Dividend Miles or AAdvantage programs and your miles are safe and secure.
Beginning in early January, you’ll be able to earn and redeem miles on both American and US Airways flights. You’ll also receive enhanced inflight and airport services.
5. What is the qualifying criteria to earn elite status for 2014?
There is no change for earning Dividend Miles Preferred status for the 2014 program year.
6. Will my Dividend Miles Preferred status automatically be recognized with an equivalent AAdvantage elite status when the programs merge?
At this time, we’ll continue to maintain our separate loyalty programs – American Airlines AAdvantage and US Airways Dividend Miles. You’ll retain your Preferred status as usual through the remainder of the program year.
Currently, we won’t match elite status levels between the two programs. Beginning in early January 2014, Dividend Miles Preferred members will receive select benefits when traveling on American and vice versa. Decisions about elite status under a combined program have yet to be made, but we’ll keep you updated and will provide plenty of notice for any decisions that impact our members.
Earning and redeeming miles
1. Will I be able to merge or move my miles from one program to the other?
Not at this time. We will maintain separate loyalty programs – AAdvantage and Dividend Miles – and you can continue to earn and redeem miles through each program separately.
2. Will I be able to earn Dividend Miles on American operated flights?
Not at this time, however, starting in early January, we’ll announce exciting benefits such as earning and redeeming miles on both carriers.
Dividend Miles Preferred benefits
1. What Dividend Miles Preferred benefits will be recognized on American and when?
Beginning in early January, we’ll announce exciting benefits available to Dividend Miles Preferred members when flying on American and vice versa.
2. How will complimentary upgrades be affected?
Upgrades will remain the same for Preferred members when flying US Airways. Preferred members will not be eligible for upgrades on American operated flights at this time.
3. Will automatic upgrades continue?
Yes. Automatic upgrades will continue as usual and there is no change for Preferred members when flying US Airways. Upgrades are not available on American operated flights at this time. We’re working toward an integrated upgrade policy between the two carriers and will keep you updated when such benefits are available.
1. When will US Airways exit Star Alliance?
On March 30, 2014, we’ll exit Star Alliance. Until that time, you’ll be able to enjoy all Star Alliance benefits, including:
- Priority recognition when flying on Star member airlines
- Star Gold benefits such as priority check-in, priority boarding and lounge access
- Ability to earn miles when flying on any Star Alliance member airline (miles will count toward Preferred status)
- Ability to book award tickets on any Star Alliance airline. Award tickets booked on Star member airlines will be honored for up to one year (some relationships will continue)
2. When will Star Alliance Gold and Silver tier benefits end?
Star Alliance Gold and Silver tier benefits will end on March 30, 2014 when we exit Star Alliance.
3. What codeshares will end following US Airways exit from Star Alliance?
We’ll maintain many of our existing codeshare agreements following our exit from Star Alliance.
We will no longer offer codeshare flights for sale with United after December 9, 2013 and with Brussels Airlines, Lufthansa and SWISS after our exit from Star Alliance on March 30, 2014. Any existing reservations are safe, but you will not earn miles for flights on these carriers after March 30, 2014.
4. Will I retain all miles earned while in Star Alliance?
You’ll retain all Dividend Miles earned while flying on Star Alliance member carriers. All miles earned while in Star Alliance may be used for redemption on oneworld member carriers or any other US Airways frequent flyer partner following the transition.
5. Will my award trip booked on a Star Alliance member airline be honored after US Airways exits Star Alliance?
Yes, all award trips booked on a Star Alliance member airlines will be honored up to one year after all bookings made until March 30, 2014.
6. When will I be able to earn miles on oneworld carriers?
You’ll be able to earn miles when traveling on oneworld carriers beginning with the first day of our planned entry into oneworld on March 31, 2014. Some additional alliance benefits will be phased in as we work toward full integration.
7. When will my US Airways Club access privileges to United Clubs end?
US Airways Club members may continue to access United Clubs until March 30, 2014 and will no longer have access to United Clubs or Star Gold lounges after that date.
8. Will I have the same access to destinations around the globe in oneworld as I have with Star Alliance?
Following our entry into oneworld, you’ll have access to almost 1,000 destinations in more than 150 countries, served by 14,250 daily departures.
9. When will US Airways join oneworld?
We’ll join oneworld on March 31, 2014 following our exit from Star Alliance March 30, 2014.
10. What benefits will US Airways Dividend Miles members receive through oneworld?
Dividend Miles members can look forward to mileage earning and redemption opportunities, reciprocal elite benefits and lounge access on other oneworld carriers – airberlin, British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, LAN Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines and some 25 affiliated airlines. Some of these benefits will be phased in as we work toward full integration.
11. When will oneworld benefits roll out to customers?
You can begin receiving oneworld benefits upon our entry into the alliance on March 31, 2014.
1. How long will I be able to earn miles for purchases using my US Airways credit card?
There is no change to your US Airways Divided Miles MasterCard® or US Airways Visa credit card and you’ll continue to earn miles as usual. Your miles are safe and secure.
As of now, there is no need to offer a new card. Our existing US Airways Divided Miles MasterCard® and US Airways Visa will continue to function with the same features and benefits.
3. Will I continue to earn miles for my purchases and receive companion certificates for my current US Airways credit card?
Yes. There are no changes to the credit card program and you’ll continue to enjoy the same features and benefits as usual.