If an upgrade becomes available, we'll automatically upgrade you and a companion to First Class (when you're traveling in the same reservation). Complimentary upgrades may be awarded up to 7 days in advance.
Complimentary upgrades are subject to capacity controls. Full-fare (Y or B class) economy tickets may be upgraded anytime after ticketing. Other paid tickets can be upgraded up to 7 days in advance. Companions must be booked in the same reservation and processed at the same time as the Preferred member.
As a Chairman's Preferred member, you'll receive 2 electronic certificates each year for one-way First Class/Envoy upgrades that you can use for travel to or from Hawaii, Europe, South America and the Middle East.
These certificates are issued each year on March 1 and expire at the end of February of the following year.
Here's how to use your annual electronic upgrades:
Purchase your ticket through US Airways or a travel agent.
Provide your Dividend Miles account number to a Personal Liaison at the Chairman's Preferred desk to process the electronic upgrade for you and your companion. This benefit is not valid for award travel and is subject to capacity control.
If you're traveling with a companion, he or she must be booked in the same reservation and will be processed at the same time.
If an upgrade is not available when you book your ticket, you'll be placed on our wait list, and we’ll continually try to upgrade you. You only have to make your request once, and you’ll be notified via email once the upgrade has been processed. You’ll also be notified if you don’t have the minimum number of certificates needed for your requested upgrade.
This benefit cannot be used within 1 hour of a domestic flight or within 4 hours of an international flight.
This benefit is valid for your International Envoy/Hawaii First Class segment only. Connecting flight upgrades will be accommodated through the complimentary Preferred upgrade program starting 7 days before departure.
Eligible fares paid
Advance request schedule
7 days before departure from each one-way trip - upgrade credit required
To/from Europe, South America and the Middle East
Eligible fares paid
Advance request schedule
Anytime in advance (before departure from each one-way trip) - upgrade credit required.
Get stellar customer service 24 hours a day. Just call the toll-free number on the back of your Preferred card to get in touch with our exclusive Chairman's Preferred Desk, where Personal Liaisons will assist you with reservations, award travel, upgrades and more. It’s like having your own personal travel assistant.
Traveling abroad? Our private email address and toll-free number (also on your card) will get you in touch with our Preferred Desk from Europe and select destinations in the Caribbean and South America.
Remember to let us know if you experience spectacular service from one of our employees by filling out one of the Above and Beyond Employee Recognition cards that came in your Preferred kit.
Enjoy special privileges when you travel on any participating Star Alliance airline. Just present your Chairman's Preferred membership card and same-day international ticket to access to the US Airways Club and to more than 600 Star Alliance lounges.
Eligible international destinations for lounge access include Asia, Africa, Canada, Europe, Middle East, South America and the following cities: Mexico City, Guadalajara, San Jose (Costa Rica)
Get a spot on the fullest flights. We guarantee you a Coach seat on US Airways flights (except US Airways Shuttle) when you purchase an unrestricted fare (Y class), even if the flight is full. Just call the Chairman’s Preferred Desk at least 24 hours before departure to secure your seat.
Enjoy a fast and convenient airport experience with priority check-in, security lanes and dual-lane boarding.
Priority check-in allows you to skip the line and check in at designated Preferred ticket counters. In airports where none are available, check in at one of our First Class counters (within the U.S. or to Bermuda, Canada, Latin America and the Caribbean) or at our Envoy counters for travel to/from Europe, South America and the Middle East.
Priority security lanes let you sail through security and get to your gate even faster. Just show your Preferred membership card, a valid form of I.D. and your boarding pass at our Priority Security Lanes at participating airports. You can even bring your travel companions along with you.
Priority dual-lane boarding, available at over 60 airports, allows you to be seated faster and get first dibs on overhead bin space. Rather than wait for a specific zone, you can skip the line even if you get to the gate late. (Priority dual-lane boarding is not provided at all airports, by all airlines.)
Get that open seat before someone else. When you're traveling on US Airways and Star Alliance™ member airlines, you're the priority. If no seats are left on a flight you wish to take, you’ll have priority over Silver, Gold and Platinum Preferred members, as well as other customers, if one becomes available.