Frequently Asked Questions

 

UATP answers

 

What happens to my US Airways UATP card after merger close?

There will be no immediate change to your existing US Airways-issued UATP card. We'll keep you up to date on enhancements, changes and updates as the programs combine in 2014.

 

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Will I need to apply to be part of the American Airlines UATP program?

At this time, continue to use your approved US Airways UATP card.

 

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Will I be issued a new walking card after the merger?

Your current US Airways UATP card will remain valid until program consolidation.

 

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Will my ghost card number change after the merger?

At this time, there will be no change to your account or affiliated ghost cards.

 

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How long will I be able to usairways.com/uatp?

The US Airways UATP website will be available and a key source of information throughout the program consolidation.

 

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Will the agreement I signed still be valid after the merger?

Your current US Airways agreement will be valid after the merger.

 

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Will the US Airways UATP Service Center phone number or email address change?

No, the existing UATP Service Center phone number (800-528-3819) and email address (uatp@usairways.com) will still be available.

 

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Will the invoicing, billing or settlement process change?

At this time, your invoicing, billing and settlement will remain the same.

 

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Will I submit payments to US Airways in the same way?

Yes, there is no change in the way you submit your payments at this time.

 

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Can I still access my information and reports through the US Airways iReceivables website?

Yes, you'll still have access to your account and travel data through the US Airways iReceivables website.

 

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Where can I find the most current information on US Airways UATP changes as integration progresses?

We'll post updates on usairways.com/uatp and in these FAQs. We'll also mail and email important updates to you.

 

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How will the airline communicate future program changes and enhancements?

Any program changes or enhancements will be provided on our websites, by email and through 'New with US.'

 

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Will the ancillary charges I see through US Airways iReceivables reporting still be tracked post-merger, i.e. baggage fees, La Quinta Hotels, Choice Seats, etc.?

Yes, your US Airways iReceivables reporting will not change in the immediate future.

 

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If I have UATP accounts with both US Airways and American Airlines, will I be able to view the combined data?

At this time, it will not be possible to view combined data.

 

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If I have both carriers' UATP cards which card should I use?

Continue to use the cards in the same manner as you do currently.

 

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When will the two programs be merged into one?

Mergers take time, and we anticipate the programs will merge in 2014, but circumstances may change this to a later date.

 

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