The claim process allows you to view and take ownership of PNRs booked by Reservations. Unclaimable PNRs include already-ticketed and group PNRs and PNRs with already-flown segments and codeshare flights.
With this enhancement, you don't have to call the More Care Center for referral bookings. Using the claim process will allow all PNR changes and requests to be handled in an automated fashion. All changes (including schedule, segment, name and seat changes) and special SSR messages will be generated through the system.
|Amadeus||To view||RO US 123456 (123456 IS REC LOC), RO US 123/1MAY-SMITH (FLT NMBR DATE LAST NAME)|
|To claim||Once the record is retrieved, the agent must end and retrieve (ER) the record before making any changes. |
|Apollo||To view||L@US/*US1/15NOVPHXORD-SMITH, L@US/*RECORD LOCATOR|
|To claim||L@US/C WILL PULL THE PNR OVER TO APOLLO OR *CLAIM IT*|
|Sabre||To view||¤USA/*FLIGHT/DATE-NAME, ¤USA/*RECLOC|
|Worldspan||To view||@US@*ISZ9JR, @US@*US2107/25AUGPHX-LASTNAME/FIRST |
|To claim||@*CLM OR @US@*CLM |