Earning miles

There are many opportunities to earn miles with Dividend Miles. Now you can earn miles and award travel like a frequent flyer (even if you’re not). Earn miles doing things you already do - such as sending flowers, subscribing to your local newspaper, dining out, and much more.

To receive mileage credit, provide your Dividend Miles account number when you make reservations, check in at the airport and when you use partner services.

Remember to keep your ticket receipts, boarding passes and partner receipts until the miles you earned appear on your Dividend Miles e-Statement or online profile.

Receiving mileage credit

Airline mileage credit

1. For tickets purchased on or after March 1, 2008 (for travel on or after May 1, 2008), credit for an individual flight segment is based on actual mileage between origin and destination cities. A flight segment is defined as all travel under a single flight number. The official mileage published by the U.S. Department of Transportation determines flight mileage in the Dividend Miles program.
2. Class of Service bonus miles will be credited according to the class booked but will not be credited on First Class upgrades or award travel. Day of departure upgrades, including GoFirst & GoEnvoy, are not eligible for Class of Service bonus miles.
3. The name on the ticket must be the same as the name on the membership account to be eligible for mileage credit.
4. Travel on scheduled passenger service flights qualifies for mileage credit with the exception of: (a) Dividend Miles awards, (b) unpublished charters, (c) industry-free or discount tickets including reduced fares for travel agents, (d) employee pass travel tickets, (e) roundtrip flight credit, (f) junket and barter travel, (g) bulk tickets (i.e. Priceline, Cheap Tickets, Hotwire, etc.) and (h) all other complimentary travel.
5. Flights with a partner airline code that are operated by a non-partner airline are not eligible for Dividend Miles credit.

Non-airline partner mileage credit

1. Miles earned are subject to terms and conditions of the participating partner’s program.
2. Please allow up to 60 days after qualifying activity is completed for partner mileage credit to be processed and credited to the member’s Dividend Miles account.

Mileage accrual

1. Mileage can be accrued for flights, hotel stays, car rentals or transactions actually taken or performed by the member, regardless of who pays for the transaction.
2. Pooling or combining mileage earned by two or more members is not allowed.
3. Individuals requiring additional seat accommodations are not entitled to additional mileage credits.
4. The accrual of miles in more than one airline frequent flyer program for the same flight and partner transaction is not allowed.

New member credit

Members may receive credit for transactions that occurred up to six months prior to Dividend Miles enrollment. This applies solely to US Airways, US Airways Express and US Airways Shuttle operated flights.

Retroactive credit

1. To receive retroactive mileage credit for your US Airways flight, log in to your profile and click on 'request missing miles.' For travel completed on a Star Alliance™ partner, send a copy of the ticket receipt and the original boarding passes to receive missing miles. These requests, along with other airline partner requests, must be sent in writing to the Dividend Miles Service Center within six months of the travel date.
2. To receive retroactive mileage credit with all non-airline partners, please contact the partner directly and submit your request in writing within six months of the qualifying activity. Please allow 60 days from the time of request for the processing of retroactive mileage credit to your account.

Redeem miles

Refer to the award chart online at usairways.com/dm when you are ready to redeem your miles for award travel.

Ways you can use your miles

Mileage Saver awards allow for travel with fewer Dividend Miles, but seats are limited and may not be available on all flights. Capacity controls and travel blackout dates apply.

Standard awards allow you the flexibility to reserve your award travel in many cases when Mileage Saver awards are not available. Blackout dates may apply.

First Class upgrade awards allow you to upgrade your purchased fare to a confirmed First Class seat for either one-way or roundtrip travel by redeeming award miles. Upgrades are subject to capacity control, and are only available for travel on US Airways.

Donate miles through the US Airways Miles of Hope Program. You may donate your miles to one of four national non-profit organizations. Mileage donations are accepted in 1,000-mile increments.

Reservations

1. Reservations for domestic award travel on US Airways may be made at usairways.com/dm or by calling Reservations at 800-428-4322. Domestic award travel on United and Hawaiian can only be booked through Reservations.
2. Reservations for international award travel can be made by calling Reservations at 800-442-2784.
3. Open returns on award travel are not permitted.
4. Mileage Saver, Standard, Coach and First Class may be combined in the same itinerary for flights booked on usairways.com. This combinability is not available on our partners or through our reservations department. If combined in the same direction, the higher award level will apply.
5. All award tickets must be issued and ticketed for roundtrip travel. One-way ticketing is permitted but will be issued at a roundtrip value. One-way award travel can be made by calling Reservations at 800-442-2784.
6. Open jaw travel is not permitted when an en route stopover is included in the award itinerary. Open jaw travel is defined as flying to a city and returning from a different city on a valid routing having one common city. The distance between the two open jaw cities cannot exceed the distance of the outbound or return trip. This may include certain itinerary restrictions. Check with the booking agent when making reservations.
7. Award levels are subject to change until the award ticket is issued.
8. Waitlisting for award travel is not permitted.
9. The required number of miles for award travel must be posted to your account prior to requesting an award reservation.
10. Passenger is responsible for all applicable fees, tax and surcharges in connection with award travel.
11. A non-refundable service fee of $30 per person for domestic/Canada and, effective June 4, 2008, $40 for international travel will apply for award tickets booked through a US Airways representative. A service fee does not apply for tickets booked online.
12. A quick ticketing fee will apply to all award reservations purchased within 14 days of travel. The fee is $75 for tickets purchased through Reservations and effective May 1, 2008, $50 for tickets purchased online.
13. US Airways will charge an award processing fee based on destination ($25 for domestic tickets, $35 for tickets to Mexico / Caribbean, and $50 for Hawaii / International) and will be assessed to all Dividend Miles tickets.

Ticketing

1. Paper tickets for award travel on e-ticket eligible reservations will be issued only upon request and will be subject to a $50 surcharge. Once your reservation is made, your award tickets will be mailed to your account address on file. Please allow up to 3 weeks for processing and mail delivery.
2. Awards cannot be picked up at an airport, travel agent or City Ticket Office. All e-ticketed reservation confirmations will be emailed.
3. A credit card is required for all award ticketing.
4. Award travel must be completed 1 year from the original date of issue of the ticket.

Partner travel

• Changes to origin, destinations, class of service, award level, dates and times are not permitted once travel has commenced.
• One en route stopover per itinerary is permitted for select international travel awards.
• Award travel on Royal Jordanian and Virgin Atlantic must originate from a valid US Airways operated city.
• Flights operated by a non-partner airline with a partner airline code are not eligible for award travel.
• US Airways is the final authority in choosing the Dividend Miles partner to provide award travel.
• US Airways is responsible only for Dividend Miles program awards. US Airways does not assume responsibility for the program awards of any participating partner.
• Specific Dividend Miles partners and destinations may change with or without notice.

Ticketing time limits

1. US Airways domestic and international operated flights or reservations made three days or more prior to departure must have tickets issued within 3 days from time of reservation.
2. Reservations made 3 days or less prior to departure must have tickets issued at least 3 hours prior to departure on US Airways flights.

Blackout dates

Blackout dates are subject to change. Blackout dates for partner airlines vary by carrier and destination.

• Blackout dates

Award travel changes and reissuing tickets

The expiration date for reissued award tickets will retain the original ticketed expiration date. Reissuance of an award ticket does not extend validity. Award travel must be completed 1 year from the original date of issue.

Changes to award levels, airline carrier and city pairs cannot be made once travel has commenced.

For travel on US Airways only, changes must be requested by contacting Reservations and are subject to award seat availability. Changes to the point of origin, destination, stopover, class of service and award are permitted, provided the new itinerary is still within the valid travel areas allowed by the original award. A service fee will be charged for any such changes. A fee applies to changes to flight times and/or dates. This includes changes to connecting points.

For travel with our airline partners, no changes of any kind are permitted once travel has commenced. Before travel commencement, changes to the point of origin, destination, airline carrier or stopover are permitted but are subject to a service fee, provided the new itinerary is allowed with the original award redeemed. A fee applies to change flight times and/or dates before travel begins. Changes must be requested by contacting Reservations and are subject to award seat availability. Paper tickets may require re-issuance at an authorized US Airways ticketing facility.

Airline partners cannot change Dividend Miles award reservations or tickets at any time.
Airline partners will accommodate members only in the cabin in which the ticket was issued, including instances where a member had elected to accept an award ticket with flights in a cabin class lower than intended for the award redeemed.

The change fee is $150 ($250 for transatlantic/transpacific itineraries).

Transferring awards

1. You may redeem your miles for award tickets for use by any person you designate. Simply provide the passenger name(s) at the time reservations are made.
2. Name changes are not permitted. If you or the person you designate are unable to travel, you may redeposit your miles into your account for a redeposit fee.

Award ticket redeposit

1. Fully unused award tickets are eligible for redeposit into your account within 1 year from the date of issue once the reservation is canceled. A redeposit fee (payable by credit card only) will apply per ticket.
2. All canceled paper award tickets must be returned unused to the Dividend Miles Service Center before miles will be redeposited into your account.
3. When a voluntary change in itinerary results in a lower award level or class of service (i.e. coach class), the additional banked miles may be redeposited into your account prior to travel commencement. A redeposit fee (payable by credit card only) will apply. This will be processed at the member's request.
4. Once travel has commenced on an award ticket, the award is considered used. Mileage for any unused portion will not be redeposited into your account.
5. The redeposit fee is $150 ($250 for transatlantic/transpacific itineraries).

Stopovers

1. Stopovers are not permitted when travel is within one award region or the itinerary includes an open jaw.
2. One en route stopover is permitted at a US Airways hub city, a US Airways international destination or ticketed partner's hub city per direction. US Airways hub/gateway cities include Phoenix, Las Vegas, Philadelphia, Charlotte, Ft. Lauderdale and Pittsburgh. Please consult with Reservations for partner hub cities.
3. Stopovers are allowed only for the most direct route of travel.
4. Stopovers must be reflected in the reservation at time of ticketing. Stopovers are not allowed once an award has been ticketed or travel has commenced.
5. Star Alliance Round-the-World awards permit five en route stopovers in a forward direction toward the original departure city.

General award travel information

1. Award travel may only be ticketed by the member whose name is on the account or a designated authorized user.
2. US Airways is not responsible for the cancellation of award reservations or changes to any award travel plans made by members.
3. Members may not combine miles from multiple accounts in order to redeem an award, or for any other reason.
4. All applicable taxes, fees and surcharges are the responsibility of the customer and must be paid at the time of ticket issuance.
5. Award tickets may not be sold, purchased, bartered, exchanged or brokered. Any transaction in violation is subject to deletion of miles. Further, violation of this provision will result in program disqualification and could result in civil or criminal litigation.
6. Award tickets have no cash value and are non-refundable. Tax consequences of Dividend Miles awards, if any, are the responsibility of the Dividend Miles member.

General terms and conditions

Membership eligibility

1. Membership is open to any individual person with a mailing address in the United States or in any foreign country that does not prohibit participation in a frequent flyer program.
2. Members must provide a valid email address at the time of enrollment.
3. Each individual may have only one account, and must include his or her full first and last name. Use of first initials are not allowed and may prevent mileage credit from being posted to your account. Only the member named on the account or an authorized user may access personal account information.
4. Corporations, legal entities, pets or any other non-persons may not acquire an account number or earn miles unless specified by US Airways.

Member communication

1. Members may choose to receive an e-Statement via email, which reflects program updates and activity during the statement period. Paper statements will not be mailed or issued. Each member shall have the responsibility to ensure his or her mileage is properly credited.
2. It is the responsibility of each member to understand all Dividend Miles terms and conditions. US Airways will attempt to communicate program information, in a timely manner, with program participants through e-Statements; however, US Airways shall have no liability for any failure to do so. US Airways is not responsible for correspondence lost, stolen, damaged or delayed in the mail, or any consequences thereof.

Member information changes

1. Each member is responsible for advising US Airways of any name, email, telephone number or mailing address changes, and US Airways shall have no liability for misdirected mail, or any consequences thereof.
2. Updates to email, telephone number or mailing address must be made by logging into your Dividend Miles account and updating your profile on usairways.com. Failure to update member information may result in the cancellation of further communication until current information is provided.
3. You can change your name by calling, emailing, faxing or mailing your current name and address on the account, information on recent or last activity and new name to be listed on the account to the Dividend Miles Service Center. In some cases, legal documentation may be required.

Program changes

US Airways reserves the right to change, temporarily suspend or discontinue any or all aspects of the Dividend Miles program at any time with or without notice. For example, US Airways may change partner affiliations, award availability, program award structure, blackout dates, use of travel awards, mileage-earning levels and seat availability to any or all destinations. Members are encouraged to visit usairways.com/dm for current program updates.

Members' rights

The accumulation of mileage does not entitle program members to any vested rights with respect to mileage or to any awards of the program.

Mileage transferability

All outstanding mileage may be transferred to the estate of a member upon a member’s death, after production of appropriate documentation such as a death certificate and proof of beneficiary within 6 months of the member's passing. Miles cannot be transferred if the deceased member's account has been inactive for more than 36 months at the time of the member's passing. Mileage may not be transferred to any other person except pursuant to these rules.

Reactivation policy

Active membership status is based on having earned or redeemed miles within a defined period as stated below. To keep your account active, be sure to fly US Airways, apply for a US Airways MasterCard or Visa credit card, or earn miles with one of our over 50 other partners. Option to reactivate your account with a US Airways credit card or debit card is available only to applicants who are citizens or permanent residents of the United States. In order to reinstate miles as part of this offer, member must apply, be approved and make at least one qualifying purchase.

Since January 31, 2007, active membership status is based on having earned or redeemed miles within a consecutive 18-month period. Miles are subject to forfeiture if no miles have been earned or redeemed within a consecutive 18-month period. Flight mileage credits are earned when an itinerary is flown; miles are considered redeemed at the time an award is ticketed. With our new Mileage Reactivation Policy, Dividend Miles members have an opportunity to reinstate forfeited miles for an additional 18 months for a fee:

When you pay to reinstate forfeited miles, you must reinstate the entire balance of forfeited miles. If you do not reinstate forfeited miles within 36 months of the last activity date at the time of forfeiture, forfeited miles will be permanently deleted from your account and may not be reinstated. For purposes of this policy 'Last activity date at time of forfeiture' means the last date that the members earned or redeemed miles at the time miles were forfeited.

At 15 - 17 months of inactivity, customers can pay a $40 preservation fee to remain active for another 18 months.

Irregular travel

If an US Airways flight is cancelled, passengers traveling on an award ticket will be re-routed to their destination, as necessary, following US Airways’ procedures.

US Airways is not responsible for any irregular operations, delays or cancellations by partner carriers.

If your US Airways flight is canceled:
If you are rescheduled on US Airways or a partner carrier, you will receive miles for the new itinerary flown. If you are rescheduled on a non-partner carrier, you will receive credit for your originally scheduled flight(s). Please send a copy of the ticket receipt and boarding pass to the Dividend Miles Service Center for processing. If you elect not to travel, you will not receive credit.

If any partner carrier's flight is canceled, the following will apply:
If you are rescheduled on US Airways or a partner carrier, you will receive credit for the itinerary flown. If you are rescheduled on a non-partner carrier, you will not receive credit. If you elect not to travel, you will not receive credit.

Liability

If US Airways or Dividend Miles improperly denies a member an accrual or benefit, liability will be limited to the equivalent of that accrual or benefit.

Value of miles

Dividend Miles have no cash value. Tax consequences of Dividend Miles awards, if any, are the responsibility of the Dividend Miles member.

Right to audit member accounts

US Airways reserves the right to audit accounts and remove all mileage credit earned incorrectly or to cancel award tickets and upgrades issued on ineligible credit. During the audit process, it may be necessary to hold mileage accrual until credit is deemed as eligible mileage credit.

Member disqualification

Any member may be disqualified from the Dividend Miles program if, in US Airways’ sole judgment, that member has violated any of the rules described in this program guide. Disqualification may result in loss of privilege(s) up to and including termination of an individual’s membership and confiscation of accumulated Dividend Miles or award tickets that have been issued.

Rules interpretation

All rules are subject to interpretation by designee(s) of US Airways.

Preferred status

For information about attaining Preferred status, visit usairways.com/preferred.

• Visit usairways.com/preferred

Contacting Dividend Miles

For automated account information, questions regarding your account or program updates, contact the Dividend Miles Service Center at 800-428-4322.

Dividend Miles Service Center
US Airways
P.O. Box 20050
Phoenix, AZ 85036
800-428-4322

Hours:
7 AM - 12 AM ET, Monday - Friday
8 AM - 9 PM ET, Saturday