In an effort to continue to maintain a low cost structure, US Airways carefully reviews all reservation activity to address unnecessary GDS costs and to help reduce our no-show rate. Any infractions made and/or not corrected will result in a debit memo. Please take a moment to review the inappropriate booking practices below, which result in unnecessary GDS fees to US Airways and/or cause a seat to go unsold.

Duplicate reservations

US Airways does not allow customers to hold more than 1 reservation for travel on or about the same date to 1 or more destination. A duplicate reservation where 2 or more reservations are made for the same passenger(s) when it is evident the passenger(s) will be able to use only 1 is prohibited. Creating reservations for a passenger when 1 already exists in US Airways’ internal reservation system or any GDS are considered duplicate reservations.

Inactive segments

US Airways may send status codes like HX, NO, UC and UN (among others) to respond to certain actions taken on the reservation, e.g. duplicate bookings, no-show or waitlisted segments, upgrades, schedule changes, etc. Travel agents are required to remove these segments 24 hours before flight departure at the latest to avoid a debit memo.

Fictitious reservations

Creating a fictitious reservation, passive or active, for any reason, including training purposes or to meet GDS productivity requirements are not allowed. US Airways incurs booking fees for these unproductive segments and failure to cancel active segments also results in seat spoilage.

When entering a passenger name in a reservation it must contain an entire first name. Initials are not sufficient. Passengers attempting to travel under reservations containing initials only will be required to have their ticket reissued. Reservations and tickets should match the name the passenger has listed on their identification.

Churning (repeated cancel/rebook)

Repeated canceling and rebooking of space is often done to circumvent ticketing time limits of the fare rule. Participating in this activity prevents other agencies from selling available space and ultimately blocks seats from all of our customers.

Any GDS or other costs incurred by US Airways resulting from any of the activity identified above will be charged to the responsible agency and a service fee will be added. In order to avoid debit memos associated with these booking infractions, please refrain from engaging in this activity.

US Airways values your business and appreciates your cooperation and support in helping us reduce our GDS expenses and better manage our inventory.

• Ask questions via email at debitmemos@ausairways.com