US Airways | Web Check-in
Travel tools


Web Check-in
Web Check-in FAQs
With Web Check-in, you can conveniently check in and print your boarding passes online as early as 24 hours and up to 90 minutes prior to your scheduled departure time. You can also upgrade to first class and change your seat assignment(s). If you are checking bags, take them to any US Airways skycap (domestic flights only), the airport kiosk line (where available) or the US Airways ticket counter.


  1. Who can use Web Check-in?

    Web Check-in is currently available to customers who are:
    • Electronically ticketed on a confirmed reservation
    • Traveling within the U.S.
    • Traveling to certain international destinations
    Please Note: Due to heightened security some customers may not be able to check-in online.
  2. Who cannot use Web Check-in?

    Web Check-in is currently not available to customers who are:
    • Traveling with lap children
    • Traveling as an unaccompanied minor
    • Traveling to a specific international destination
    • Traveling on codeshare service (other than US Airways, US Airways Express, America West or America West Express)
    • Traveling in a party that is larger than 8 passengers
  3. When can I use Web Check-in?

    You can check-in online as early as 24 hours prior to departure and up to 90 minutes prior to their scheduled departure time.
  4. Can I use Web Check-in for international flights?

    Yes. You can check in online for international flights operated by US Airways. If you're traveling internationally on a code share or partner airline, check in at the ticket counter.
  5. When should I check in for international flights?

    We recommend that you check in for international travel at least three hours prior to departure. You can check in online beginning 24 hours and up to 90 minutes prior to departure.
  6. Can I use Web Check-in if my flight is operated by America West Airlines?

    Yes, flights operated by America West, America West Express, US Airways, and US Airways express are all available for Web Check-in.
  7. Can I use Web Check-in if I purchased my reservation with a voucher, Future Travel Award or Dividend Miles?

    Yes.
  8. Can I use Web Check-in if I booked my ticket from a travel agency or online agency?

    Yes, as long as your reservation is electronically ticketed, you are traveling within the U.S., and you have your US Airways confirmation number or a valid Dividend Miles number in your reservation.
  9. Can I use Web Check-in if my itinerary includes travel on other airlines?

    Your flight must be on US Airways, US Airways Express, America West or America West Express.
  10. Can I use Web Check-in if my itinerary includes a connection?

    Yes.
  11. Can groups use Web Check-in?

    Parties of up to eight passengers may use Web Check-in.
  12. Can I use my Dividend Miles number to access my reservation?

    Yes. However, we may require additional information, so please have your itinerary and confirmation number available as well.
  13. What if the name on my passport doesn't exactly match the name on my reservation?

    The name on your reservation must match the name on your passport exactly. If there is a discrepancy, go to the airport ticket counter with your passport to update your reservation.
  14. Where can I find out what documentation I need for international travel?

    Find the most up-to-date information on travel documentation on the Star Alliance website.
  15. What happens if I am late for my flight after I check in?

    If you know you will not arrive at the gate 15 minutes prior to your flight's scheduled departure time, please call US Airways Reservations at 800-428-4322. An agent will cancel your reservation and help you to rebook your travel. Fees and penalties may apply.
  16. Can I check my bags if I use Web Check-in?

    Yes. If you are checking bags take them to any US Airways skycap (domestic flights only), the airport kiosk line (where available) or the US Airways ticket counter.
  17. What do I do after I check in?

    If you are not checking bags, proceed directly to the security checkpoint and then to your departure gate. You do not need to check-in at the ticket counter or with a gate agent when you arrive.

    If you are checking bags take them to at any US Airways skycap (domestic flights only), the airport kiosk line (where available) or the US Airways ticket counter then head to your gate.
  18. Can I change my seat assignment using Web Check-in?

    Yes. We display available seats for all of the flights in your reservation. However, sometimes we cannot show every open seat and it will appear that every seat is taken. When this happens, continue the check-in process and we will assign you a seat automatically.
  19. Why can't I view the seat map?

    Sometimes we are unable to display a seat map for certain flight or flights operated by certain carriers.
  20. Am I able to upgrade to First Class using Web Check-in?

    Yes. First, we check to make sure First Class is available on your flight(s). Then, we offer complimentary upgrades to Preferred Dividend Miles members. All other passengers can purchase an upgrade at the gate if seats are available.
  21. Can I standby for a First Class upgrade?

    To standby for First Class, use Web Check-in and ask the gate agent at the airport to add you to the standby list.
  22. What should I do if I lose my boarding pass?

    Please see an agent at the ticket counter for a new boarding pass (you cannot use the kiosk).
  23. What should I do if my boarding pass does not print correctly?

    Make sure that you have tried to use your browser's print feature to print the boarding pass, just like you would print any other Internet page. A print problem relates to your web browser, network, or printer and not the Web Check-in product.

    If you are unable to successfully print your boarding passes, please proceed to the airport ticket counter. If you clicked the Check-in & Print Boarding Passes button, you are checked-in.
  24. What should I do if I am not able to use Web Check-in?

    Please go to an US Airways Skycap (domestic flights only) or the airport ticket counter to check-in and receive your boarding pass or call the Internet Support Desk at 800-327-7810.
  25. Do I need to see an agent at the gate if I received a boarding pass using Web Check-in?

    No. Please go directly to the jet-bridge door when your row number or group number is called for boarding. The agent will then collect your printed boarding pass and validate you are permitted to board.