US Airways | Service animals
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Service animals

Service animals

Service animals are welcome on all US Airways flights. There is no charge for trained service animals. However, we ask that they meet certain requirements:

  • The number and type of service animals are not limited provided they can fit on your lap or in the area directly in front of your seat. Aisles may not be obstructed.
  • If the service animal sits on the lap of the passenger, the animal must be no larger than an infant child.
  • Please notify reservations if you desire a specific seat to best accommodate your service animal.
  • In compliance with safety regulations, customers traveling with a service animal may not sit in an exit row.
  • Passengers traveling with an emotional support animal to assist with a hidden disability may require certification from a health care physician.

Identification requirements

You must provide one form of identification for all service animals:

  • I.D. card for the animal
  • Presence of harness or markings on harness
  • Other written documentation stating the animal has been trained to assist a special needs individual
  • Credible verbal assurance of the passenger using the animal

Hawaii pet quarantine

Hawaii is a rabies-free state. State law requires that dogs, cats and carnivores complete a rabies quarantine period. US Airways will not accept cabin pets for travel to or from Hawaii. US Airways will only permit service animals and emotional support animals in the cabin for travel to or from Hawaii. The Honolulu International Airport on the island of Oahu is the only port of entry for dogs and cats entering Hawaii.

For information on requirements for allowing service animals and emotional support animals to enter Hawaii without quarantine, please contact the Hawaii Department of Agriculture at the contact information below, or visit their website.

Hawaii Department of Agriculture
Animal Quarantine Station
99-951 Halawa Valley Street
Aiea, HI 96701-5602
Phone: 808-483-7151