Curbside service: If you have your paper ticket or electronic ticket receipt, be prepared to show it to the skycap.
Inform the skycap that you are hearing impaired and if you need directions to the ticket counter or gate. The skycap will be able to assist you.
Ticket counter service: If you are purchasing a ticket, please inform the agent that you have special hearing needs. If you have your ticket, show it to the agent and explain any special assistance you may need.
Gate service: Please inform the gate agent that you have hearing limitations. Let the agent know where you will be sitting in the boarding area so that the agent can inform you about any important announcements made before the flight departs.
Boarding the aircraft: Inform a flight attendant that you have hearing limitations and remind them that you need to be notified of any emergencies or important announcements.
Deplaning the aircraft: If you have a connecting flight, check with a gate agent to see if there will be a gate change.
In the event you need to make a telephone call, please check with a gate agent. TDD/TTY service is available in most airports.
Drop-off/pick-up party for passengers with special needs As a customer with special needs you are permitted to have your drop-off/pick-up party accompany you to/from the gate, in domestic locations. The drop-off/pick-up party should proceed to the ticket counter to receive a pass to advance through security.
In international cities (Mexico, Canada, and Costa Rica, the Caribbean, Latin America and Europe) or if airport security at a particular airport prohibits non-ticketed passengers in the gate area, US Airways will assist you to or from your gate and make sure your needs are met as you board or deplane your flight.
Phone assistance: You may call US Airways at 800-428-4322 for assistance or to receive answers to any additional questions. Assistance is available for our hearing impaired customers (TDD/TTY) by calling 800-245-2966.
|