Phone reservations

To make a reservation by phone please call 800-428-4322. TDD/TTY assistance is available by calling 800-245-2966. When making your reservation, please inform the reservations agent of your special needs. Agents are trained to accommodate the special needs of our passengers. Ask them what assistance is available and inform them of how your needs can best be met.

• Contact the US Airways disability team

In addition:

• Advise the agent if you will be traveling with a service animal; or with assistive devices or equipment.
• Inform the agent if you have a power wheelchair, and if so, what type of battery it uses. The most common battery types are lead cell and wet gel.
• Tell the agent what type of assistance you will need in boarding and deplaning the aircraft and if you will be traveling with a companion to assist you.
• Ask the agent about the type of aircraft intended for your flight. While US Airways operates an all-jet fleet, our commuter partners may utilize smaller aircraft to some cities. You should know what type of aircraft you will be flying on and if your particular flight can accommodate your special needs.
• If your flight provides a meal, request all special types of meals at least 24 hours prior to your flight. View the Special Meals sample page.
• To make a reservation for a group of ten or more qualified physically-challenged individuals traveling as a group, please call 800-634-2312.
• Be sure to verify the availability of a jet bridge or ramp lift for boarding accommodations at each airport.

• View special meal samples

Online reservations

You can indicate your special needs while booking online on the Purchase page. Select your need from the dropdown box in the passenger information section. After completing your reservation online, you can include additional special needs information in your reservation by calling US Airways at 800-428-4322 (TDD/TTY 800-245-2966).

The needs listed include:

• Wheelchair, can ascend steps
• Wheelchair, can walk to seat
• Wheelchair, must be carried
• Blind/visually impaired
• Deaf/hard of hearing

General information

US Airways is not an approved hazardous materials carrier. Therefore, we are unable to accept compressed gases or passenger regulated oxygen devices other than portable oxygen concentrators (POC).

Effective October 1, 2005 US Airways will no longer have oxygen available for purchase.

Effective November 2, 2005, customers needing medical oxygen can now travel with approved personal oxygen concentrators (POC).

Seating

US Airways reserves seats for passengers with the following special seating requirements. Passengers who self-identify as having a special need other than one of these, and state a need for a special seat accommodation; may be assigned a blocked seat.

• Cannot transfer over a fixed armrest
• Traveling with a personal care attendant
• Traveling with a service animal
• Passenger has a fused or immobile leg