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Contract of Carriage (2 of 8)

2.6 Claims Notification

US Airways reserves the right to reject any claims (except for injury or death) which have not been submitted to US Airways in writing within one year from date of travel for domestic flights, and two years for international flights governed by the Warsaw or Montreal Conventions. Special rules apply to baggage as detailed in Section 12.

2.7 Advice to International Passengers on Carrier Liability

If the customer’s journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention may be applicable and the Convention governs, and in most cases limits, the liability of carriers for death or personal injury and for loss of or damage to baggage. See also notice headed “Advice to International Passengers on Limitation of Liability” and “Notice of Baggage Liability Limitations.”

3.0 Acceptance of Customers

3.1 Refusal to Transport

US Airways may refuse to transport, or remove from any flight, any passenger for the following reasons:

1. Compliance with any government regulation or with any government requisition of space or request for emergency transportation in connection with national defense or national security, or disasters (actual, threatened, or reported).

2. Whenever necessary or advisable by reason of weather or other conditions beyond its control (including, without limitation, acts of God, force majeure, labor disturbances, strikes, civil commotion, embargoes, acts of terrorism, wars, hostilities, or disturbances), actual, threatened, or reported.

3. Refusal by a passenger to permit a search of person or property for explosives or for deadly or dangerous weapons, articles, or substances.

4. Refusal by a passenger to produce positive identification upon request.

5. Failure of a passenger traveling across any international boundary to possess all valid documents (passports, visas, certificates, etc.) required by the laws of the countries from, over, or into which the passenger will fly. We are not responsible for any failure or inability of a passenger to comply with government laws, regulations, orders, demands, and requirements which are subject to change without notice.

6. Any passenger who may pose a threat to the comfort and/or safety of other passengers or employees including (but not limited to) passengers who:

  • Are over the age of five (5) and barefoot unless required for medical reasons;
  • Are less than one (1) day old;
  • Are unescorted individuals under the age of five (5) years old;
  • Are unaccompanied minors, ages five (5) through fourteen (14), and are traveling on a through or connecting flight;
  • Are involved in a criminal act such as a bomb threat or hijacking attempt;
  • Appear to be intoxicated or under the influence of drugs;
  • Refuse to comply with smoking regulations;
  • Are declared to be a high risk prisoner;
  • Attempt to interfere with any crewmember in the pursuit of their duties;
  • Appear to have a contagious disease which has been determined by US Airways' medical advisor to be a direct threat to the health and safety of others;
  • Are unable or unwilling to sit in a seat with the armrest down and the seat belt fastened;
  • Require an onboard stretcher kit;
  • Require intravenous or intramuscular feeding (Drip IV equipment is not permitted - Customers traveling with portable IV machines are permitted providing the machine can be properly stowed in accordance with carry−on baggage policies);
  • Exhibit behavior that may be hazardous to himself/herself, the crew, or other passengers;
  • Possess an unauthorized firearm or explosive device;
  • Are seriously ill and have been determined by US Airways' medical advisor to be a risk to themselves or to be a health risk to others; or
  • Exhibit conduct that is violent, disorderly, offensive or abusive to other passengers and/or employees including verbal harassment related to race, color, gender, religion, national origin, disability, age, ethnicity, or sexual orientation.

We reserve the right to refuse to transport, on a permanent basis, any passenger who has been repeatedly removed or denied transportation for violent, disorderly, offensive, or abusive conduct. The decision to refuse transport to a passenger on a permanent basis must be made at the Managing Director level or above.

7. Conduct or Condition
US Airways may require a passenger with a disability in one of the following categories to travel with a safety assistant, as a condition of being provided air transportation, if US Airways determines that a safety assistant is essential for safety:

  • A passenger who, because of a mental disability, is unable to comprehend or respond appropriately to safety instructions from US Airways personnel, including the safety briefing required by FAA regulations;
  • A passenger with a mobility impairment so severe that the person is unable to physically assist in his or her own evacuation of the aircraft;
  • A passenger who has both severe hearing and severe vision impairments, if the passenger cannot establish some means of communication with carrier personnel that is adequate both to permit transmission of the safety briefing required by FAA regulations and to enable the passenger to assist in his or her own evacuation of the aircraft in the event of an emergency.

8. An infant requiring an incubator or other life support system.

9. Any person who is pregnant and expecting delivery within seven (7) days unless the passenger provides a doctor’s certificate, dated within 72 hours of departure, stating that the doctor has examined and found the passenger to be physically fit for air transportation.

10. Any person requiring oxygen or other life support systems except if they meet the guidelines for Portable Oxygen Concentrators in 14 CFR Part 382. We are not liable for the refusal to transport any passenger or for the removal of any passenger in accordance with the preceding paragraphs of this rule, but we will, at the request of the passenger, refund in accordance with Section 8.2 of this Contract of Carriage. As an express precondition to issuance of any ticket or granting of passage hereunder, we shall not be responsible for compensatory or punitive damages. The passenger’s sole and exclusive remedy shall be in accordance with Section 8.2 of this Contract of Carriage.

For customers who will be traveling on an international itinerary operated by one of US Airways’ codeshare partners, please see Section 16.0 for a discussion of rules that may differ from the rules described in this document.

    3.2 Customers with Disabilities

    US Airways’ policies and procedures comply with the U.S. Department of Transportation regulation, "Nondiscrimination on the Basis of Disability in Air Travel" (14 CFR Part 382). Provisions within this regulation include, but are not limited to:

    • Onboard wheelchairs on larger aircraft.
    • Transportation of personal wheelchairs and other assistive devices.
    • Special seating accommodations for customers with physical disabilities or those traveling with a safety assistant or service animal (advance notice requested).
    • Assistance in boarding and deplaning.
    • Assistance in loading and retrieving carry−on items.
    • Information concerning facilities and services available for customers with disabilities.
    • A Complaint Resolution Officer at each airport to respond to issues surrounding customers with disabilities.

    US Airways’ policies and procedures for assisting customers with special US Airways ticket offices and at the US Airways web site (