Frequently Asked Questions

 

Baggage answers

 

Where is my delayed baggage?

If your bag has been delayed, you can track it online.

 

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What kind of protection does US Airways offer for items packed in checked baggage?

When US Airways has exercised the ordinary standard of care, it shall not be liable for the loss, damage to, or delay in delivery of any perishable property. Read our baggage policies for details.

 

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I left something on the plane. Who should I contact?

We keep lost and found items at the airport where the item was found for approximately seven days. Check with your local airport for more information.

 

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My bag has been damaged. Who should I notify?

If your bag is damaged, please notify a US Airways representative within four hours of arrival when traveling in the U.S., and within seven days of arrival when traveling outside the country. You must report damages in person at the airport.

 

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My bag was lost several days ago and hasn’t been found yet. What do I do next?

If you bag hasn't been returned to you within five days of your arrival, you’ll need to fill out and submit a passenger property form.

 

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I feel that my baggage was mishandled. Who do I contact with my concerns?

To follow up on delayed or damaged bags, just contact Central Baggage Resolution.

 

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I have a large, awkward item that doesn't fit in a suitcase. Can I check it?

US Airways has special baggage policies regarding flying with instruments, sporting equipment, weapons and other large items.

 

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