Frequently Asked Questions

 

ChoiceSeats answers

 

What are ChoiceSeats?

ChoiceSeatsTM are mostly window and aisle seats towards the front of Coach (and may include exit row seats*). ChoiceSeats have the same leg room as other seats, but are closer to the front of the plane – so you’re among the first to get on when you board (with Zone 2) and among the first to leave when you land. *Dividend Miles Chairman’s, Platinum, Gold and Silver preferred customers will continue to receive exit row seats free of charge.

 

ˆ
Back to top

 

When can I buy ChoiceSeats?

When you book your flight, during check-in and any time in between.

 

ˆ
Back to top

 

How do I buy ChoiceSeats?

  • On usairways.com
  • On the phone when you book your flight
  • At the airport (at a kiosk or with an agent)

 

ˆ
Back to top

 

Are ChoiceSeats sold per flight or each way? In other words, what would I pay if I have a connecting flight?

ChoiceSeats are sold on a per flight basis. For example, if you’re flying from Los Angeles to Philadelphia with a connection in Charlotte, you may buy a ChoiceSeat for the first flight to Charlotte and another ChoiceSeat for the second flight to Philadelphia.

 

ˆ
Back to top

 

Are ChoiceSeats available on all flights?

There are ChoiceSeats on all US Airways and US Airways Express flights. If you don’t see any on a particular flight, we may be sold out.

 

ˆ
Back to top

 

Can Preferred members buy ChoiceSeats?

Yes, but we also have complimentary Preferred and exit row seats.

 

ˆ
Back to top

 

Can I purchase ChoiceSeats at a kiosk or with an agent at the airport?

Yes.

 

ˆ
Back to top

 

Can I buy a ChoiceSeat if I booked my ticket with a travel agent?

Yes, but you’ll need to come directly to US Airways for your ChoiceSeat. You can go to ‘Manage flights’ at usairways.com or buy a seat when you check in online.

 

ˆ
Back to top

 

Will I get a receipt for my ChoiceSeats?

Yes. We provide a receipt when you buy your ChoiceSeats online, over the phone or at the airport.

 

ˆ
Back to top

 

Am I forced to buy a ChoiceSeat if they’re the only seats left when I’m booking my flight?

No. We will assign you a seat when you check in for your flight.

 

ˆ
Back to top

 

Are ChoiceSeats refundable?

If US Airways changes or cancels your flight, changes aircraft, causes you to miss a connection or you’re denied boarding on an oversold flight and we’re unable to provide your ChoiceSeats, we’ll provide you a refund. We’ll automatically process your refund if your reservation changed before you checked in. If your reservation changed after you checked in, please call 800-428-4322 to request a refund. ChoiceSeats are non-refundable if you change, cancel or miss your flight.

 

ˆ
Back to top

 

If I buy a day-of-departure upgrade or move up to an earlier flight, will you refund my ChoiceSeat?

No. ChoiceSeats are non-refundable if you decide to change your flight.

 

ˆ
Back to top

 

I’m Preferred and I bought a ChoiceSeat. Will I get a refund if I’m upgraded automatically?

We’ll continue to process your automatic upgrades whether you have a ChoiceSeat or not. However, if you get an upgrade, your ChoiceSeat fee will not be refunded.

 

ˆ
Back to top

 

If I volunteer to take a later flight because my original flight is oversold, will I get a refund for my ChoiceSeats?

We'll try to provide you a ChoiceSeat on your new flight. If a ChoiceSeat is not available, please call 800-428-4322 to request a refund. You must call within 7 days of the flight for which you volunteered.

 

ˆ
Back to top