What is changing and when?
Starting January 6, 2010 there will be four award levels Off-peak, Low, Medium and High. For example, a domestic roundtrip award ticket can be 25,000 (Low), 40,000 (Medium) or 60,000 (High) miles, depending on your travel dates. An international roundtrip award ticket can be 25,000 (Off-peak), 35,000 (Low), 60,000 (Medium) and 80,000 (High) miles, depending on your travel dates and destination.
Why are you making this change?
In order to better serve you and balance the demand for award tickets. It will cost more miles for peak days and destinations, but less miles for off-peak days. This means more award seats will be available on higher demand days and it will lower the miles needed to travel on lower demand days.
How many miles will I be charged if I make changes to an award ticket that was issued before January 6, 2010?
If you need to make changes, your ticket will be subject to the rules and mileage requirements at the time it was purchased.
How will I know how many miles are required to travel?
The best way to check mileage requirements is to visit the award chart.
What if one portion of my travel is on a High date and the other is on a Medium?
Mileage requirements for GoAwards are determined by each portion of your trip. So, if your outbound flight is 30,000 miles (High) and your return flight is 20,000 miles (Medium), it will cost 50,000 miles. This is great flexibility for you!
How do these changes impact your 'Saver' and 'Off-peak Saver' awards?
For the most part, miles required for Saver (Low) and Off-peak Saver awards are not impacted by these changes. These award levels remain capacity controlled.
What percent of your awards will be available at each level?
Off-peak and Low are capacity controlled and subject to blackout dates, so availability for those award levels will vary. On the days Off-peak and Low are unavailable, Medium or High will be available (these awards are not capacity controlled). It's expected that over half of all awards will be booked at Low or Off-peak, and the remainder at Medium or High.
Is award travel subject to blackout dates?
For each region there will be approximately 14 days a year when it's not possible to book award travel at any level. See blackout dates for a complete list.
Are Preferred members still exempt from blackout dates?
No, Preferred members will no longer be exempt from blackout dates.
Why did you raise the miles for award travel to Hawaii and the Caribbean?
The mileage requirements to these regions represent the cost of offering an award seat. On average, they have higher fares and fuller planes and represent additional cost to US Airways.
Is this just a way of raising the miles needed for an award ticket?
No, the averages number of miles needed for award travel is not expected to change. Because we are now providing access to the last seat on the plane and limiting the number of blackout dates, more members will be able to redeem miles for award travel.
Do High GoAwards include anything extra (fee waivers, refundability, free drinks, etc.)?
No, the High award level is identical to the Medium award level. The main difference is that High is available on higher demand days, on which award tickets would have previously been unavailable.
When I try to book online, Medium and High GoAwards aren't available on the same day.
Medium and High GoAwards are never offered on the same day. That's because these awards are not capacity controlled they're determined by how high the demand is for a given day.
Does this change mileage upgrades?
Miles required for GoUpgrades are not impacted.
When are Off-peak travel awards available?
Off-peak awards are available from North America to Central America, Mexico and the Caribbean September 1 - 30; to South America May 1- 31 and October 1 - 31; and to Europe January 15 - February 28.