Frequently Asked Questions

 

Manage your trip answers

 

How do I change my flights on usairways.com?

From the homepage, choose the 'manage reservations' tab or open the travel tools drop down and choose 'manage flights.' Once you've opened your reservation, click the 'change my trip' link.

 

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Why can't I find the 'change my trip' link after I open my reservation on usairways.com?

The 'change my trip' link only appears if your reservation can be changed online.

 

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Which flights can I change on usairways.com?

You can change flights:

  • Booked on usairways.com or another website
  • Booked through US Airways Reservations or at the airport
  • Booked with a travel agent
  • You paid for (not flights booked with miles, vouchers or gift/barter cards)
  • Anytime – even if you’re in the middle of your trip

 

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Which flights can I not change on usairways.com?

You cannot change flights:

  • Booked with miles
  • Paid for with a voucher, gift card or barter card
  • Booked in a group reservation (10 or more passengers traveling on same itinerary)
  • That include an infant (in lap)

 

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What if I decide I don’t want to change my flights?

Your changes aren't complete until you've entered your credit card information and confirmed the change. Until then, you can start over or exit without changing your existing reservation. During the change process, each page includes a 'Nevermind, take me back' link at the bottom so you can return to your trip page and review your reservation or start over.

 

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On the Low Fare Finder, what do the prices represent?

If you select 'Search by price – My travel dates are flexible,' you’ll see the Low Fare Finder page. The prices on the Low Fare Finder table show the difference between the old ticket and the new ticket, including a change fee (if applicable). These amounts are per person (for the highest priced passenger in the itinerary) and include all taxes, fees and surcharges.

 

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Why are there two different amounts on the build itinerary page (in the 'summary' module)?

The 'new ticket' amount is the total (the sum of the selected flights). The 'you owe' amount is the difference between the old ticket and the new ticket, including a change fee (if applicable). These amounts are per person (for the highest priced passenger in the itinerary) and include all taxes, fees and surcharges.

 

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How do I find more details about the prices?

Click on any price (or word) that's underlined and you'll see a popover with more details.

 

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