Frequently Asked Questions

 

General questions answers

 

What's changing for me?

You can now earn and redeem Dividend Miles on American Airlines. And Preferred members enjoy many elite benefits on American. We've also put a few changes in place to ensure a seamless travel experience for you: we've aligned web and airport check-in times and baggage policies, and we now transfer calls between our reservations teams and share boarding announcements.

 

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Do these changes mean that you are now one airline?

Though we are one combined company, we will run two separate airlines until we obtain a Single Operating Certificate, which is expected to take 18 - 24 months from merger close.

 

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What changes can I expect next?

We'll continue to introduce benefits and policy changes to create a more seamless experience for you. Through our codeshare with American, you have access to more destinations, more schedule options and a truly global network.

We exited Star Alliance and joined the oneworld® alliance on March 31, 2014. We'll continue to co-locate our ticket counters and gates in key domestic and international markets.

 

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Where can I find more information about changes for either airline?

Go to usairways.com/arriving and aa.com/arriving for information about our merger and integration process. We also encourage you to connect with us on Facebook and Twitter to ensure you receive real-time updates.

You can also go to usairways.com/findyourway, our day-of-travel site, which has information to help you navigate our busiest airports.

 

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Will you keep your hub airports?

Yes, we expect to maintain all hubs now served by both airlines and offer increased service to existing markets. The combined airline will operate hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, DC.

 

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Will US Airways Club and Admirals Club® members have reciprocal club access?

Yes. Club members of both airlines will be able to access Admirals Club lounges and the US Airways Club.

 

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If I am a Citi Executive®/AAdvantage® World Elite™ MasterCard® cardmember, will I have access to the US Airways Club as well?

Yes. Your membership to the Admirals Club as a benefit of your credit card will also allow you access to any US Airways Club.

 

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If I have a US Airways MasterCard or US Airways Visa, can I access the Admirals Club now as a benefit of my card?

No. US Airways does not offer a card that gives cardmembers access to the US Airways Club, so cardmembers also will not have access to the Admirals Club as a card benefit.

 

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Will the Admirals Club replace the US Airways Club?

We plan to integrate our club offering, but we do not have details to share at this time. We'll continue to operate both airlines' clubs as we do today.

 

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Do US Airways Club members still have access to Star Alliance lounges and United Clubs?

We exited the Star Alliance network on March 30, 2014, so club members no longer have access to Star Alliance lounges or the United Club. We joined the oneworld alliance on March 31, 2014, so First and Business Class passengers, and customers with oneworld Emerald or Sapphire status, can visit more than 600 oneworld lounges.

 

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Will we see any other changes in airports?

Yes. We'll be moving ticket counters and gates closer to one another, so look for signs throughout the airport to direct you to the right place. For more day-of-travel information, go to usairways.com/findyourway.

 

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Are your pet policies different?

Yes. We do not allow you to check pets as cargo, but American does. Both US Airways and American allow you to carry on small pets in the cabin, although some restrictions may apply based on destination and aircraft type. Be sure to check both websites or call before you book and travel.

 

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What is the policy for children traveling alone? Can a child connect from one carrier to another?

Both US Airways and American allow children 5 - 11 to travel as unaccompanied minors for $150 (plus tax) each way. Travelers ages 12 - 17 can travel unaccompanied or can opt for our unaccompanied minor service, also for $150 (plus tax) each way. US Airways does not allow children or young adults traveling as unaccompanied minors to connect to other US Airways or American flights.

 

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What are the differences in bag policies?

We've aligned many of our baggage policies, including baggage fees and exemptions, and carry-on sizes and restrictions. Certain policies may still be different, so be sure to check usairways.com/baggage and aa.com/baggage if your trip includes flights on both airlines.

 

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What is the carry-on baggage policy?

As we continue to take steps to integrate our two airlines, we have begun to harmonize many policies including carry-on policies and bag sizes for both airlines. Customers are allowed to carry on:
- One item that is up to 45 inches. For standard-shaped bags, this equates to 22 x 14 x 9 inches. Odd-shaped items will be allowed as long as they are within a total size of 45" and can easily and safely fit in an overhead bin, underneath a seat or in an approved closet.
- One personal item to be stowed underneath the seat in front of you. Personal items must be smaller than carry-on items.
- A soft-sided garment bag of up to 51" in size in lieu of a standard carry-on item.
- A diaper bag and any duty free items in addition to a carry-on bag and personal item.

 

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What’s changing for customers?

There will no longer be a weight limit for carry-on bags, as we believe the size requirement ensures that bags will be of an appropriate weight. Additionally, diaper bags will now be exempt from the carry-on allowance.

 

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How did you come up with the carry-on baggage policy?

In determining our new carry-on baggage allowances, we took a look at both carriers’ current options and took the more generous option. Our new policy allows for the most flexibility for our passengers while still allowing us to maintain a safe and reliable operation.

 

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Why do carry-on items have to be 45" or smaller; can’t the overhead bins hold items that are larger than that?

Carry-on allowances are federally regulated and are not based on the size of our overhead bins. Our policies ensure that we are within federal regulations, while still offering the most flexibility for our passengers and allowing us to maintain safe and reliable operations.

 

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How will you enforce this policy?

We’re developing new sizers to help our gate agents determine if a bag is compliant with our policy; any bags that are determined to be too large will be gate-checked. As with all of our integration updates, our employees have undergone extensive training to ensure they understand the new policy.

 

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Will elite members have more flexibility to bring on larger carry-on items or additional pieces?

Because carry-on allowances are federally regulated, we are not able to allow our elite members any additional allowances to the carry-on baggage policy. We value our loyal customers and are pleased to continue offering them complimentary checked baggage as outlined in our previously announced, updated baggage policy.

 

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How does your carry-on baggage policy compare to the industry?

The size requirements for carry-on baggage haven’t changed for either carrier and remains in line with the carry-on baggage size limits of fellow global carriers.

 

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Can I pay for checked bags online?

You can pay for checked bags during check-in on usairways.com but not on aa.com yet. We're working to add this functionality soon.

 

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Does US Airways allow customers to hold a ticket for 24 hours online like you can on aa.com?

No. At this time, we don't offer a 24-hour hold on tickets. However, you can request a full refund within 24 hours of buying a ticket.

 

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Can I use my Gogo inflight internet passes on either airline?

Yes, you can use daily and monthly unlimited Wi-Fi passes on both US Airways and American flights.

 

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Will the combined company paint planes in the new American Airlines livery?

In December, we asked all US Airways and legacy American Airlines employees to vote on whether to change American's tail livery. Employees could vote to keep the tail as is or opt for the traditional AA and Eagle. The results of the survey were shared on January 2, 2014, and the decision was made to keep the tail as is.

 

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