Frequently Asked Questions

 

Loyalty & benefits answers

 

When will you combine the two loyalty programs and what will that mean?

We expect to bring Dividend Miles member accounts into the American Airlines AAdvantage® program during the second quarter of 2015. When we combine programs, we’ll move your Dividend Miles elite-qualifying activity, award mileage balance and million mile balance into your AAdvantage account on a one-to-one ratio. We’ll determine your elite status by looking at your combined elite-qualifying activity for 2014, and separately, your combined 2015 year-to-date elite-qualifying activity.

 

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What changes will be made to elite status levels?

No changes will be made to elite status levels until we combine our programs in the second quarter of 2015. The AAdvantage program has three elite status levels – AAdvantage Executive Platinum, Platinum and Gold.

 

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I'm a Dividend Miles Preferred member. Which benefits will apply to me when I travel on American right now?

Our Dividend Miles members now enjoy the following benefits while traveling on American:
- Upgrades on American-operated flights within North America, Central America and the Caribbean if available at check-in
- Preferred status bonus miles for eligible flight activity
- Minimum mileage guarantee for flights under 500 miles in length
- First and Business Class check-in
- Priority access through security checkpoints
- Priority boarding
- Complimentary checked baggage allowance
- Complimentary access to Preferred Seats
- Same-day standby
- Priority baggage delivery for Gold, Platinum and Chairman's Preferred members

 

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Should I be earning miles with Dividend Miles or AAdvantage for the time being?

You can continue earning miles in whichever program you currently prefer. In the second quarter of 2015, we will transition all Dividend Miles accounts to AAdvantage and your award eligible miles, elite qualifying activity and million mile balances will automatically be transferred.

 

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Will travel flown on either airline count toward qualification for elite status?

Travel on eligible tickets on either airline will count toward your elite status qualification in the AAdvantage program once the combined program is launched.

 

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Can I redeem Dividend Miles for travel on oneworld® carriers?

Yes. We joined the oneworld alliance on March 31, 2014 and now Dividend Miles members can earn and redeem miles for travel with oneworld partner airlines.

 

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Can I use usairways.com to redeem Dividend Miles for travel on American?

Yes. You can redeem Dividend Miles for American flights on usairways.com or call 800-428-4322.

 

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Can I redeem Dividend Miles to travel on American Airlines or American Eagle?

Yes. To use your Dividend Miles to book award travel on any American flight, go to usairways.com or call 800-428-4322 (a service charge may apply).

 

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Can I still accrue and redeem Dividend Miles on Star Alliance and other US Airways airline partners?

We exited the Star Alliance on March 30, 2014 so you will no longer earn Dividend Miles on Star Alliance member airlines. However we will continue partnerships with some airlines. Learn more at usairways.com/airlines.

 

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Will I be able to earn both Dividend Miles and AAdvantage miles for the same flight?

No, you will need to choose which program, AAdvantage or Dividend Miles, you wish to earn mileage credit for on any given flight.

 

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Can I earn Dividend Miles on American Airlines and American Eagle flights?

Yes. When you book, be sure to include your Dividend Miles number to earn Dividend Miles on American Airlines or American Eagle flights. You can also add your Dividend Miles number to any existing reservation on aa.com or usairways.com.

 

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At what rate do I earn Dividend Miles on American flights?

You earn miles on American flights based on the class of service and fare you book.

 

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US Airways allows Dividend Miles members to buy Trial Preferred status for three months while they try to earn it – will American match that?

American and US Airways will each maintain their separate loyalty programs until the second quarter of 2015. Until this time, each program will offer different options to their members.

 

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US Airways allows Dividend Miles members to buy status – will American match that?

American and US Airways will each maintain their separate loyalty programs until the second quarter of 2015. Until this time, each program will offer different options to their members. Both American and US Airways will continue to evaluate how best to structure the loyalty program moving forward, including decisions about the purchase of elite status. We will provide ample notice for any decisions that impact our members.

 

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How will I know when the option to match accounts is available?

We will send you an email when this option is available. We ask that you please make sure the email address on your account is up-to-date

 

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As a Dividend Miles member, will I earn elite qualifying miles and segments on other American Airlines partners or oneworld member airlines?

Yes. Dividend Miles members will earn elite qualifying miles and segments for travel on eligible fare tickets on American Airlines, American Eagle, US Airways, US Airways Express, US Airways Shuttle, US Airways partner airlines and oneworld member airlines.

 

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When I match my account, will you immediately combine my AAdvantage and Dividend Miles accounts?

No, the activity of matching your accounts is just the first step in getting you ready for when the programs are combined in the second quarter of 2015. This is simply a measure members can take to self-identify in the separate programs.

 

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Will I be able to combine my AAdvantage and Dividend Miles loyalty program accounts into one?

We’re keeping our loyalty programs separate for now. While you can’t combine your miles into one account, you can earn and redeem AAdvantage miles on US Airways flights, and you can earn and redeem Dividend Miles on American flights in each respective program. We plan to bring current Dividend Miles accounts into the AAdvantage program in 2015. That means we will combine your award mileage balances, your million mile balances, and your elite-qualifying activity from both programs. In the meantime, continue to book travel and earn miles as you normally would. There’s nothing you need to do at this time; we’ll follow up with you when we begin the process of integrating accounts, but rest assured your miles and elite status are safe as we work to combine the two programs.

 

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Can I combine or move miles from one program to the other?

Not yet. American and US Airways will each maintain separate loyalty programs for the time being –AAdvantage and Dividend Miles. AAdvantage members, however, can redeem AAdvantage miles for flight awards on US Airways, and Dividend Miles members can redeem Dividend Miles for flight awards on American.

 

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Which program’s elite status structure will you adopt when the programs are combined?

We will keep the AAdvantage elite status program structure, which offers three elite status levels – AAdvantage Executive Platinum, Platinum and Gold – and three ways to qualify – elite-qualifying miles, points and segments.

 

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What if I have already earned Dividend Miles Preferred status through February 29, 2016? What will happen when my Dividend Miles account is brought into the AAdvantage program in 2015?

When accounts are combined in 2015, we will combine your award mileage balances, your million mile balances, and your elite-qualifying activity from both programs. Dividend Miles Preferred status memberships that are valid through February 2016 will be honored with AAdvantage elite status. Rest assured your miles and elite status are safe as we work to combine the two programs.

 

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Since the Dividend Miles program only has elite-qualifying miles and segments (no points), how will they be combined with the AAdvantage program’s elite-qualifying miles, elite-qualifying points and elite qualifying segments?

If you have both a Dividend Miles account and an AAdvantage account, we will add your Dividend Miles Preferred-qualifying miles to your AAdvantage elite-qualifying miles as well as to your AAdvantage elite-qualifying points on a one-to-one ratio. Your Dividend Miles Preferred-qualifying segments will be added to your AAdvantage elite-qualifying segments.

 

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Can I combine my Dividend Miles and AAdvantage accounts prior to the programs being combined in the second quarter of 2015?

No, Dividend Miles and AAdvantage accounts cannot be combined until programs are combined in the second quarter of 2015.

 

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If I have an AAdvantage and a Dividend Miles account, will you combine my 2014 elite-qualification activity to determine my new elite status? What about my year-to-date 2015 elite qualification activity when the programs are combined?

We will grant your elite status based on your combined elite-qualifying activity from 2014 and separately, for 2015 year-to-date.

 

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If I have an AAdvantage and a Dividend Miles account, and my combined million mile balances allow me to reach a new million mile threshold, when will I be recognized at the new million mile level? What benefits will I receive?

You will be recognized as the new million mile level when the programs combine in the second quarter of 2015. When American combines the programs, all members who have reached 1 million miles will receive AAdvantage Gold status for the life of the program; members who have reached 2 million miles and above will receive AAdvantage Platinum status for the life of the program.

 

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Will I receive AAdvantage program rewards for prior million mile thresholds that I achieved in Dividend Miles before my million mile balances were combined together?

If the combination of your million mile balances allow you to reach a new million mile level when the programs combine, you will receive the benefits of that level. Any benefits you would have received for prior million mile levels will not be awarded. For example, if the combination of a member’s million mile balances allow you to reach 3 million miles, you will receive AAdvantage Platinum status for the life of the program along with 4 systemwide upgrades. Any benefits they would have received for achieving 1 million and 2 million miles in the AAdvantage program will not be awarded.

 

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When do same-day flight changes take effect?

AAdvantage Executive Platinum and Chairman’s Preferred members will receive complimentary confirmed same-day flight changes on eligible American-operated flights effective January 1, 2015.

 

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What is the policy for same-day flight changes on American vs. US Airways?

On flights marketed and operated by American: You can confirm a seat on a different flight within 24 hours of departure as long as the alternate flight has the same origin and destination is the same calendar day of departure and the flight has eligible seats available. This benefit is available through AA Reservations, on aa.com, at a check-in kiosk and at the airport ticket counter, and is valid for flights in the U.S. including Hawaii, Puerto Rico, U.S. Virgin Islands, Canada and the Caribbean.

On flights operated by US Airways: Move up to an earlier flight on US Airways. We'll waive the fee as long as you move up to an earlier flight within 6 hours of your originally scheduled departure. This benefit is available at the airport only and is valid for travel worldwide.

 

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When will the policy for same-day flight changes on American and US Airways be aligned?

Our policies will be aligned when we have a single reservation system in late 2015.

 

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If no seats are available to be confirmed, can elite status members still standby?

Yes, if no seats are available, you can still standby on either airline according to the operating carrier rules.

 

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Why is the domestic upgrade policy for elite status members different for travel on American versus US Airways flights?

When the AAdvantage program and Dividend Miles programs combine in the second quarter of 2015, we’ll still be operating as two separate airlines under completely different reservations systems. As a result, elite members’ upgrade benefits will work differently for American-operated and marketed and US Airways-operated and marketed flights.

 

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When will the upgrade policy for Elite status members be the same, regardless of the operating carrier?

Once American and US Airways are using a single reservation system, all elite upgrades will follow the policy for travel on American.

 

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Dividend Miles Preferred members currently receive upgrades at the time of booking if seats are available on US Airways for travel on full-fare tickets (booked in Y or B). Will American retain that policy?

No, when the programs combine, American will no longer offer this benefit for travel on either carrier.

 

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Why are the upgrade windows changing from what is offered today for travel on US Airways-operated flights in the Dividend Miles program?

The current Dividend Miles program upgrade windows for travel on US Airways flights are being changed to align them as closely as possible to the AAdvantage program upgrade windows to offer a consistent experience no matter which airline you are flying. This change will not take effect until the programs are combined in the second quarter of 2015.

 

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Why do AAdvantage Gold and Platinum members have to request an upgrade on American-operated flights that are 501 miles or greater in length?

Because upgrades on these flights require payment, the member will need to request the upgrade. Additionally, elite status members requesting an upgrade for a travel companion will need to request an upgrade regardless of the length of the flight since payment will be required in that situation as well.

 

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How will a member know if their upgrade on an American-operated flight is complimentary or if it will require 500-mile upgrades?

aa.com will automatically show the number of flight miles and whether or not the upgrade is complimentary when you book your trip.

 

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Will I be able to receive an upgrade in advance of departure on codeshare flights under the new policy?

No, upgrades on codeshare flights will follow the current policy, which is offered at check-in on the day of departure only.

 

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Why can a member upgrade using the complimentary and 500-mile upgrades on flights to Hawaii on American, but not on US Airways?

For now, American and US Airways are still operating as two separate airlines and, as a result, some of the policies will differ until we have a single reservation system in late 2015.

 

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How will American determine the 500-mile upgrade starting balance for Dividend Miles Preferred members?

To help with the transition, Dividend Miles elite members moving to AAdvantage will receive a starting balance of 500-mile upgrades based on Dividend Miles elite-qualifying activity. More details will be available as we get closer to combining our programs.

 

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Will codeshare flights be eligible to be upgraded using mileage award or systemwide upgrades?

No, in order to upgrade, the member needs to book a flight that is both marketed and operated by American or US Airways. Codeshare flights are not eligible to be upgraded.

 

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What happens to a member’s elite status between now and when the programs are combined?

Each program will continue to be managed individually until the programs are combined in the second quarter of 2015. This means that a member’s AAdvantage elite status qualifying activity will determine their elite status in the AAdvantage program; Dividend Miles Preferred qualifying activity will determine their elite status in the Dividend Miles program when the membership year begins on March 1, 2015.

 

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What will happen with the Special Dividends program?

Special Dividends will end after the 2014 Dividend Miles program year. You can continue to earn benefits until December 31, 2014 and will have until the benefit expiration date to redeem.

 

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Can I upgrade on American as a Dividend Miles Preferred member?

Upgrades on American Airlines operated flights are offered at the time of check-in with American, if seats are available. Upgrades are complimentary for Chairman’s Preferred members. Platinum, Gold and Silver Preferred members can upgrade for $30 per 500 miles of travel (based on American’s existing upgrade policy). Dividend Miles members will continue to be able to upgrade on American marketed, US Airways operated codeshare flights through GoUpgrades. This program is temporary until we combine our programs into a single loyalty program. Learn more at usairways.com/arriving.

 

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How do upgrades on American work currently?

Preferred members can upgrade on American Airlines operated flights, if seats are available, within and between the U.S. (including Hawaii), Canada, Mexico, the Bahamas, the Caribbean and Bermuda as well as between the U.S. and Central America. You'll see the option to upgrade when you check in, if seats are available.

 

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How can I request an upgrade?

If a seat is available, you'll see the option to upgrade when you check in with American on aa.com, mobile web or at the kiosk. We recommend you're the only passenger booked in your reservation or upgrades may not be offered when you check in.

 

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If an upgrade is not available when I check in, can I be added to the airport standby list?

Sorry, Dividend Miles Preferred members cannot be added to the standby list for an upgrade on American.

 

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How do I check if an upgrade has become available after I check in?

Go to aa.com from your computer or mobile device.
- Choose 'Plan Travel' from the top menu, then 'My Trips' at the top, far right of the screen
- Select 'Continue Without Logging In'
- Enter your first name, last name and American Airlines record locator*

*If you booked your trip through US Airways, the American Airlines record locator will be listed at the top of the US Airways email receipt as the American Airlines 'Confirmation code.'

 

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An agent told me First/Business Class seats are available on my flight. Why can't they upgrade me before check-in?

The option for Dividend Miles Preferred members to upgrade on American is only available beginning 24 hours before departure (when you can check in) on aa.com, at the airport kiosk or with some agents at select airports.

 

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Are AAdvantage elite status members prioritized over Dividend Miles Preferred members for upgrades?

Just as Dividend Miles Preferred members are able to get upgraded before the day of departure, the same is true for AAdvantage elite status members. The one difference you may notice is that AAdvantage elite status members whose upgrade requests couldn’t be confirmed in advance are automatically moved to the airport standby list at check-in. Unfortunately, we're unable to add Dividend Miles Preferred members to the standby list for upgrades on American.

 

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How much do upgrades cost on American flights?

Upgrades are complimentary for Chairman’s Preferred members. Platinum, Gold and Silver members can upgrade for $30 per 500 miles of travel (similar to the pricing offered to AAdvantage Gold and Platinum members).

 

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Is it likely that I'll get an upgrade?

Upgrades are based on availability at check-in. Markets where we have a high number of purchased First or Business Class travel or where elite status members of each carrier’s own loyalty program are upgraded in advance will have less availability for upgrades at the time of check-in.

 

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If I’m Chairman’s Preferred, do I have priority over other elite members when upgrading on American?

If an AAdvantage or Dividend Miles lower tier member checks in first, he or she may be granted the upgrade first. This program is temporary until we combine our programs into a single loyalty program.

 

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Do I have to include my Dividend Miles number in my reservation (and therefore earn Dividend miles) to be considered for an upgrade on American?

Yes, you must include your Dividend Miles number in the reservation to be recognized and offered an upgrade.

 

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What if my trip includes travel on both US Airways and American?

If you're a Preferred member checking in with US Airways for your first flight and connecting to an American flight, you can check aa.com or go to an American kiosk to see if an upgrade is available.

 

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If I'm a Preferred member traveling with a companion, can he or she get upgraded too?

On American-operated flights, companions will be charged the standard day-of-departure upgrade price. We recommend you are the only passenger in your reservation for the best chance of getting upgraded. If not, upgrades may not be made available.

 

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Are you Chairman’s Preferred, booked on a flight marketed/operated by American and traveling with Platinum, Gold or Silver Preferred members?

We recommend you check in individually, apart from the others in your party, so the upgrade can be displayed at check-in. If you've already checked in, please see an airport agent for help.

 

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Are you on an American marketed/operated flight, and all passengers in your reservation are Chairman’s Preferred, or everyone is Silver, Gold or Platinum Preferred?

If upgrades are available, they will be displayed for everyone in your party at check-in. To confirm the upgrades, all parties must accept the upgrade at check-in.

 

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Did you book an American-operated flight marketed by US Airways?

This is considered a codeshare flight. Everyone in the reservation must be Chairman’s Preferred, or all must be Silver, Gold or Platinum Preferred for upgrades to be displayed at check-in. For future travel, we suggest you book as a single passenger.

 

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Does the day of departure upgrade option impact the ability for current Dividend Miles members to upgrade on US Airways-operated flights?

We attempt to confirm upgrades for Preferred members on US Airways operated flights as early as possible. Although it's possible that an upgrade seat may be granted to a non-elite member at check-in, Preferred members can be added to the airport upgrade standby list for US Airways flights if upgrade seats are not available at check-in. If upgrade seats are available, they will be confirmed in priority order, based on the member’s elite status level and check-in time.

 

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