Vice President, Airport Customer Service and Operations Support

Donna Paladini is US Airways’ vice president, airport customer service and operations support. Paladini is responsible for airport operations, including ticketing, gates, baggage and ramp functions for the airline’s Phoenix Hub operations as well as Northeast, Southeast, Central and West operations. She reports to Executive Vice President and Chief Operating Officer Robert Isom.

Paladini, who had been a managing director of customer service since 2002, joined US Airways in 1982 as an auditor and has served in a variety of management positions. These include regional director of customer service, director of customer advocacy, director of dining and cabin services and divisional controller for customer service. At the former US Airways she held the position of vice president, customer service, a position that she obtained in January 2004.

She holds a Bachelor of Science degree in business administration from Robert Morris College in Pittsburgh.