Vice President, Airport Customer Service/CLT Hub
Terri Pope serves as vice president, airport customer service/Charlotte Hub for US Airways. Pope leads all aspects of US Airways’ largest hub, which continues to experience domestic and international growth, and serves as the primary relationship point of contact with the Charlotte Airport Authority. She reports Senior Vice President, Airport Customer Service, International and Cargo Suzanne Boda.
Pope began her career at US Airways working for Air Kentucky Airlines, an Allegheny commuter carrier. Over the course of more than three decades in the airline industry, she has held a variety of positions at US Airways in airport customer service. Pope worked her way up within the airline, serving in various management roles at Boston Logan International Airport; New York’s LaGuardia Airport; West Palm Beach, Fla. and Washington, D.C.’s Reagan National Airport. She was promoted to oversee the Charlotte hub in 2000.
In the summer of 2009, the Charlotte Business Journal recognized Pope as one of the top 25 business women in the Charlotte community.