Frequently asked questions
We've legally closed our merger. What exactly does that mean?
It means we are now American Airlines Group Inc. – one parent company, running two separate airlines. We also began trading common (symbol: AAL) and preferred stock (symbol: AALCP) of the new company on the NASDAQ.
Now that the merger has closed, does it mean that American has emerged from Bankruptcy?
Yes. American's Plan of Reorganization is now effective, so we are no longer in restructuring. There are still outstanding items that will require the judge's review from time to time, and the Court maintains jurisdiction over some matters, but, yes, we emerged from bankruptcy when we closed the merger on December 9, 2013.
Does merger close mean American and US Airways are one airline?
Not yet. We're one company, but still very much running two separate airlines until we become a unified airline with a Single Operating Certificate (SOC), which is regulatory approval from the FAA to operate as one airline.
Will my future reservations on American Airlines or US Airways be affected?
No. You will not see any changes to your existing travel reservations. You should continue to book, track and manage flights through aa.com or usairways.com.
What does an American Airlines-US Airways merger mean for me?
Our customers will have access to more choices and service across a larger global network, as well as the expanded international opportunities that come with a stronger oneworld® alliance.
The combined company is expected to provide the most service along the East Coast and Central regions of the United States, and become a stronger competitor with a greater network presence on the West Coast. We're also expected to have the world's largest loyalty program, as well as a more modern and fuel-efficient fleet.
What changes can I expect to see immediately?
There are no changes for customers at this time. Your existing reservations will not change. Your AAdvantage and Dividend Miles are completely safe and will be honored. For now, you can continue to book, track and manage flights through aa.com or usairways.com and earn AAdvantage or Dividend Miles by flying with either airline and through our mileage partners.
Can I now fly American Airlines with my US Airways ticket and vice versa?
No. American Airlines and US Airways will remain independent carriers for quite some time and you should continue to book, track and manage flights as you normally do.
What will the new company be called?
The combined airline will retain the iconic American Airlines name, one of the most recognized brands in the world.
Will my miles be safe after the two airlines merge?
Absolutely. Mileage balances in both programs will be safe. At merger close, you won't see any immediate changes to our respective mileage programs, but we'll be sharing more details in coming weeks. Very soon, your miles in each program will be more valuable as you will be able to earn and redeem miles on both American and US Airways.
How is my frequent flyer status going to be impacted by this merger?
Status levels and benefits in the AAdvantage and Dividend Miles programs remain unchanged. Very soon, we will be expanding elite benefits to include recognizing each other's members as we do with other partner airlines. More details will be available in the coming weeks and months. Your continued loyalty is very important to us, and we'll be working hard to deliver a world-class loyalty program and an unparalleled travel experience for all of our members, but especially the elite members of both airlines.
Will loyalty programs be combined into one?
We will each maintain our separate loyalty programs for now – American's AAdvantage program and US Airways Dividend Miles. The plan is to eventually combine the two programs into one loyalty program, but that process will take some time.
How are policies changing?
There are no immediate changes to either the AAdvantage or Dividend Miles programs. Both programs will continue to operate as usual.
We're working to integrate the two programs and to offer you enhanced benefits, which will begin in early January 2014. Our goal is to create the most valued loyalty program in the world.
What happens after the merger for members?
There are no immediate changes to the AAdvantage or Dividend Miles programs and your miles are safe and secure.
Beginning in early January, you'll be able to earn and redeem miles on both American and US Airways flights. You'll also receive enhanced inflight and airport services.
When will I be able to earn/redeem miles on American/US Airways?
We're excited about our merger and what it means for you! We expect that in early January, AAdvantage members will begin to be able to earn and redeem AAdvantage miles on US Airways operated flights and vice versa. We appreciate your enthusiasm and will share more in the near future.
Will I be able to combine my American and US Airways accounts into one?
No. At this time, we will each maintain our separate loyalty programs.
Will there be any changes to the AAdvantage or Dividend Miles programs as a result of the merger?
Although we will each maintain our separate loyalty programs, we are evaluating how best to structure them. Ultimately, the new American will offer our members more opportunities to earn and redeem miles on an expanded global network of routes and partnerships.
How will complimentary upgrades be affected?
Upgrades will remain the same for Preferred members when flying US Airways. Preferred members will not be eligible for upgrades on American operated flights at this time.
Will automatic upgrades continue?
Yes. Automatic upgrades will continue as usual and there is no change for Preferred members when flying US Airways. Upgrades are not available on American operated flights at this time. We're working toward an integrated upgrade policy between the two carriers and will keep you updated when such benefits are available.
I just received an email that my status was extended. Why?
To align with our exit from Star Alliance, we're extending your current Dividend Miles Preferred status through March 30, 2014. If you qualify for Preferred status in 2014 by the end of this year, you'll receive a welcome email in February, and your Dividend Miles Preferred Status kit will arrive in the mail in early April.
When will American and US Airways start selling flights operated by the other carrier?
We're working to implement a codeshare agreement as soon as possible and will share more details on that timeline in the coming weeks.
What is a codeshare agreement?
A codeshare agreement allows each airline to directly sell a flight operated by the other carrier. When traveling on a codeshare flight, you must check-in with the airline operating your initial departure on your day-of-travel.
If American and US Airways are a merged company, why do you need to have a codeshare agreement?
Although we're now one company, we still have to continue operating as two separate carriers until we achieve a Single Operating Certificate, which is regulatory approval from the FAA to operate as one airline. This process will take approximately 18 to 24 months.
Why isn't the codeshare available at the time of merger?
The approach to combining our airlines will be different from many previous airline mergers, where in some cases; the carriers were already codeshare partners and/or members of the same alliance. To ensure you have the most seamless and convenient travel experience possible, we're aggressively establishing broad codeshare offerings for our collective customers as soon as possible.
oneworld alliance transition
When will US Airways exit Star Alliance?
On March 30, 2014, we'll exit Star Alliance. Until that time, you'll be able to enjoy all Star Alliance benefits, including:
1. Priority recognition when flying on Star member airlines
2. Star Gold benefits such as priority check-in, priority boarding and lounge access
3. Ability to earn miles when flying on any Star Alliance member airline (miles will count toward Preferred status)
4. Ability to book award tickets on any Star Alliance airline. Award tickets booked on Star member airlines will be honored for up to one year (some relationships will continue)
When will Star Alliance Gold and Silver tier benefits end?
Star Alliance Gold and Silver tier benefits will end on March 30, 2014 when we exit Star Alliance.
What codeshares will end following US Airways exit from Star Alliance?
We'll maintain many of our existing codeshare agreements following our exit from Star Alliance.
We will no longer offer codeshare flights for sale with United after December 9, 2013 and with Brussels Airlines, Lufthansa and SWISS after our exit from Star Alliance on March 30, 2014. Any existing reservations are safe, but you will not earn miles for flights on these carriers after March 30, 2014.
Will I retain all miles earned while in Star Alliance?
You'll retain all Dividend Miles earned while flying on Star Alliance member carriers. All miles earned while in Star Alliance may be used for redemption on oneworld member carriers or any other US Airways frequent flyer partner following the transition.
Will my award trip booked on a Star Alliance member airline be honored after US Airways exits Star Alliance?
Yes, all award trips booked on a Star Alliance member airlines will be honored up to one year after all bookings made until March 30, 2014.
When will I be able to earn miles on oneworld carriers?
You'll be able to earn miles when traveling on oneworld carriers beginning with the first day of our planned entry into oneworld on March 31, 2014. Some additional alliance benefits will be phased in as we work toward full integration.
When will my US Airways Club access privileges to United Clubs end?
US Airways Club members may continue to access United Clubs until March 30, 2014 and will no longer have access to United Clubs or Star Gold lounges after that date.
Will I have the same access to destinations around the globe in oneworld as I have with Star Alliance?
Following our entry into oneworld, you'll have access to almost 1,000 destinations in more than 150 countries, served by 14,250 daily departures.
When will US Airways join oneworld?
We'll join oneworld on March 31, 2014 following our exit from Star Alliance March 30, 2014.
What benefits will US Airways Dividend Miles members receive through oneworld?
Dividend Miles members can look forward to mileage earning and redemption opportunities, reciprocal elite benefits and lounge access on other oneworld carriers – airberlin, British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, LAN Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines and some 25 affiliated airlines. Some of these benefits will be phased in as we work toward full integration.
When will oneworld benefits roll out to customers?
You can begin receiving oneworld benefits upon our entry into the alliance on March 31, 2014.
Will US Airways join American's joint ventures with British Airways, Iberia and Finnair across the Atlantic and Japan Airlines and Qantas across the Pacific?
Both airlines are working diligently to integrate US Airways into American's joint venture agreements. As we continue along in the integration process, we will share more updates in the coming months.
Are there plans to retrofit any aircraft to better match up the new American's combined fleet?
At this time, we'll continue operating as two separate carriers and our fleet plans will remain as they are, but as the new American takes shape throughout integration, we'll share fleet harmonization details.
Will American continue investing in fleet renewal efforts, technologies and other products as it has been doing?
Yes. Together, American Airlines and US Airways plan to create a premier global carrier with an expanded network to even better match where you want to fly and with greater ability to invest in our fleet, modern technologies and the products and services you value most.
Will American continue to take delivery of the aircraft it ordered in July 2011?
Yes. The combined airline will benefit from American's landmark agreements with Airbus and Boeing, designed to transform the new American Airlines fleet.
Will the merger impact fleet retirement plans?
We will continue to analyze our fleet for maximum optimization and will work to retire the appropriate aircraft as we take delivery of new aircraft.
American recently took delivery of the first Airbus A321 Transcontinental aircraft. What aircraft does US Airways operate on its transcontinental service?
US Airways operates mostly A320-family aircraft on its transcontinental routes between its hubs in Charlotte and Philadelphia, and the West Coast, including A321s equipped with full meal service in First Class and inflight Wi-Fi.
Does US Airways offer a premium economy product like Main Cabin Extra?
US Airways does not offer a premium economy product that offers additional legroom, but the airline does offer ChoiceSeats, similar to American's Preferred Seats product, where customers can choose a seat closer to the front of the plane to allow for easy boarding and deplaning.
Do American and US Airways both offer inflight Wi-Fi on domestic routes? Internationally?
Yes. American and US Airways both offer inflight Wi-Fi service powered by Gogo.
American also introduced an international Wi-Fi product earlier this year on board the new Boeing 777-300ER aircraft and has plans to install international connectivity on the 777-200ERs and retrofit the aircraft beginning next year.
When will American start retrofitting its existing 777-200 and 767-300 aircraft to include fully lie-flat premium seating?
In an effort to provide a consistent experience for customers flying on the combined carrier, American will retrofit existing 777-200 and 767-300 aircraft to include fully lie-flat premium seating similar to the US Airways Envoy Suite, a lie-flat bed in international business class, beginning in 2014. More details regarding the timeline will be shared later.
When will American Eagle Airlines get the new large regional jets it expected to receive as a part of the restructuring?
The new American is in ongoing negotiations with aircraft manufacturers to secure additional large, regional jets for its regional network.
Can I still book my travel through both aa.com and usairways.com?
Absolutely. You can continue to book, track and manage flights and travel plans through both aa.com and usairways.com.
Which mobile application can I use to book travel and track my flights (American Airlines, US Airways or both)?
Initially, American Airlines customers should use the American mobile application for their travel, and US Airways customers should use the US Airways mobile application.
What is the ticker symbol for the new American?
The new American's ticker symbol is AAL. Merger close happened before the stock market opened December 9, 2013; therefore, AMR and US Airways Group's stock (ticker symbols: AAMRQ and LCC, respectively) ceased trading on Friday, December 6, 2013, the trading day prior to merger close. The new American stock (ticker symbol: AAL) will begin trading immediately.
Where can I go to find out more financial information?
We'll post key updates to the Stock Information section of www.aa.com/investorrelations.
How will a merger affect the payout of claims?
Please refer to American's Plan of Reorganization at www.amrcaseinfo.com for further information.
What policy changes will happen at merger close?
You can continue to travel on each airline as you do today and follow the policies of whichever airline you are traveling on. In early January, as we begin to align customer benefits, some policies may be adapted. We will do our best to keep you informed on any changes that may arise.
What is the status of co-locating your operations at U.S. airports where both American and US Airways operate?
We are excited to say that our co-location efforts at New York's JFK are complete with our ticket counters and gates already side-by-side. We are currently working to co-locate our operations in Phoenix and Miami. Additional details regarding our operations at various airports will be shared at a later date.
Will I be able to access each airline's clubs?
At this time, American customers will still be able to enjoy all the benefits of American's Admirals Club memberships and can continue accessing the lounges American offers worldwide. In addition, US Airways Club members will continue to have access to their clubs. More details regarding reciprocal club access will come in early January.
Will Admirals Clubs replace US Airways Clubs?
We plan to integrate our club offerings, but we do not have details to share at this time. We'll continue to operate both airlines’ clubs.