We strive to the highest standards of baggage handling. However, occasionally mishaps do occur.
Less than 10 days old
If you have mishandled checked baggage that is less than 10 days old, check the status online.
More than 10 days old
If you have mishandled checked baggage that is more than 10 days old, you can email Central Baggage Resolution or mail direct correspondence to:
Attention: Central Baggage Resolution RWB-BGZ
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034