Please contact Customer Relations with comments or questions about your past travel. Send a letter or, for a faster response, send an email. We're processing all written (email, letter) compliments and complaints in 3-4 business days.

Call 800-428-4322 for help with future travel.

We need some information from you

  • Ticket number/confirmation code
  • Full mailing address
  • Flight numbers, city pairs and dates of travel
  • Traveler names

Send us an email

Do you need help with something else?

Mailing address:
US Airways
Attention: Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Fax: 480-693-2300

*EU residents: US Airways processes all written customer feedback in our headquarters location in Tempe, Arizona, U.S.