Travel in First Class. If an upgrade becomes available, we'll automatically upgrade you and a companion to First Class (when traveling in the same reservation). Complimentary upgrades may be awarded up to 4 days in advance on US Airways and US Airways Express flights.
Complimentary upgrades are subject to capacity controls and exclude travel to/from Hawaii, Europe, South America and the Middle East. Full-fare (Y or B class) Coach tickets may be upgraded anytime after ticketing. Complimentary domestic upgrades are subject to capacity controls and may be awarded up to 4 days in advance. Companions must be booked in the same reservation and be processed at the same time as the Preferred member.
Enjoy dedicated, personalized service from our Preferred Desk by calling the toll-free number on the back of your Preferred card. Make reservations, confirm upgrades, inquire about award travel or access your account information. Traveling abroad? A private email address and toll-free number will get you in touch with our Preferred Desk from Europe as well as select destinations in the Caribbean and Latin America.
Remember to let us know if you experience spectacular service from one of our employees by filling out one of the Above and Beyond Employee Recognition cards that came in your Preferred kit.
Enjoy special privileges when you travel on any participating Star Alliance airlines. Just present your Platinum Preferred membership card and same-day international ticket to access the US Airways Club and more than 600 Star Alliance lounges.
Eligible international destinations for lounge access include Asia, Africa, Canada, Europe, Middle East, South America and the following cities: Mexico City, Guadalajara, San Jose (Costa Rica)
Get a spot on the fullest flights. We guarantee you a coach class seat on US Airways flights (except US Airways Shuttle) when you purchase an unrestricted fare (Y class), even if the flight is full. Just call the Preferred Desk at least 24 hours prior to departure to secure your seat.
Enjoy a fast and convenient airport experience with priority check-in, security lanes and dual-lane boarding.
Priority check-in allows you to skip the line and check in at designated Preferred ticket counters. In airports where none are available, check in at one of our First Class counters (within the U.S. or to Bermuda, Canada, Latin America and the Caribbean) or at our Envoy counters for travel to/from Europe, South America and the Middle East.
Priority security lanes let you sail through security and get to your gate even faster. Just show your Preferred membership card, a valid form of I.D. and your boarding pass at our priority security lanes at participating airports. You can even bring your travel companions along with you.
Priority dual-lane boarding, available at over 60 airports, allows you to be seated faster and get first dibs on overhead bin space. Rather than wait for a specific zone, you can skip the line even if you get to the gate late. (Priority dual-lane boarding is not provided at all airports, by all airlines.)
Get that open seat before someone else. When you're traveling on US Airways and Star Alliance™ member airlines, you're the priority. If there aren't any seats left on a flight you wish to take, you’ll have priority over Gold and Silver Preferred members as well as base members and other customers should a seat become available.