Dividend Miles membership guide

Earning miles

There are many opportunities to earn miles with Dividend Miles. Now you can earn miles and award travel like a frequent flyer (even if you’re not). Earn miles doing things you already do - such as sending flowers, subscribing to your local newspaper, dining out, and much more.

To receive mileage credit, provide your Dividend Miles account number when you make reservations, check in at the airport and when you use partner services.

Remember to keep your ticket receipts, boarding passes and partner receipts until the miles you earned appear on your Dividend Miles e-Statement or online profile.

Receiving mileage credit

Airline mileage credit

1. Preferred members will earn a minimum of 500 miles on all eligible flights.
2. Travel on US Airways Shuttle flights qualifies all members for the 500 mile segment minimum for each segment flown.
3. Class of Service bonus miles will be credited according to the class booked but will not be credited on First Class upgrades or award travel. Day of departure upgrades, including GoFirst & GoEnvoy, are not eligible for Class of Service bonus miles.
4. The name on the ticket must be the same as the name on the membership account to be eligible for mileage credit.
5. Travel on scheduled passenger service flights qualifies for mileage credit with the exception of: (a) Dividend Miles awards, (b) unpublished charters, (c) industry-free or discount tickets including reduced fares for travel agents, (d) employee pass travel tickets, (e) roundtrip flight credit, (f) junket and barter travel, (g) children in lap and (h) all other complimentary travel.
6. Mileage credit on codeshare flights is determined by the operating airline's agreement with Dividend Miles.
7. The booking class that appears on your ticket may differ from the class used to calculate your mileage eligibility and how many miles you earn.
8. Flight coupons presented out of sequence or tickets purchased from a point before the customer's actual origin or to a point beyond the customer's actual destination may not be honored. US Airways reserves the right to remove these miles from the member's Dividend Miles account.

Non-airline partner mileage credit

1. Miles earned are subject to terms and conditions of the participating partner’s program.
2. Please allow up to 60 days after qualifying activity is completed for partner mileage credit to be processed and credited to the member’s Dividend Miles account.
3. Only one member per paid, qualifying hotel stay or car rental can earn miles. If more than one member name appears on the hotel bill or rental agreement, the first name will receive mileage credit. Multiple hotel bills or rental agreements on the same day or successive days in the same city are not eligible for additional miles.

Mileage accrual

1. Mileage can be accrued for flights, hotel stays, car rentals or transactions actually taken or performed by the member, regardless of who pays for the transaction.
2. Pooling or combining mileage earned by two or more members is not allowed.
3. Individuals requiring additional seat accommodations are not entitled to additional mileage credits.
4. The accrual of miles in more than one airline frequent flyer program for the same flight and partner transaction is not allowed.
5. A lap child paying only 10% of a fare/taxes for an international ticket is not eligible to receive miles.
6. For the purpose of mileage accrual within the Dividend Miles program, a segment is defined as all travel under the same flight number within a given itinerary. Mileage credit will be calculated based upon the distance from origin to final destination for direct flights.
7. Once miles have been earned for a flight in one program (Dividend Miles, Mileage Plus, Miles and More etc), those miles cannot be transferred to another carrier’s program.
8. You are not eligible to accrue partner airline flight miles with your partner frequent flyer number if you have already used your Dividend Miles number for program benefits. Benefits include but are not limited to First Class upgrades, baggage fee waivers and Preferred seats.
9. Only miles earned on Star Alliance member airlines (and Virgin Atlantic) are Preferred-qualifying miles.

New member credit

Members may receive credit for transactions that occurred up to six months prior to Dividend Miles enrollment.

Retroactive credit

1. For retroactive mileage credit for a US Airways flight, log in to your profile and click on 'request missing miles.' For travel on a Star Alliance™ partner or other eligible airline partners,* please provide your Dividend Miles account number, airline partner, ticket number, flight numbers, flight cities and dates. You must submit your information to the Dividend Miles Service Center after the 14 day waiting period and within six months from the completed travel date to be eligible for flight credit.
2. For retroactive mileage credit with all non-airline partners, please contact the partner directly and submit your request in writing within six months of the qualifying activity. Please allow 30 days to process retroactive mileage credit to your account.

dmsc@usairways.com
800-428-4322

**For flight credit on Hawaiian Airlines (HA), Qatar Airways (QR), Royal Jordanian (RJ) and Virgin Atlantic (VS), please mail your boarding pass and ticket receipt to US Airways.

US Airways
Dividend Miles Service Center
PO Box 20050
Phoenix, AZ 85036

For addresses outside the USA, submit your information to:

European Dividend Miles Center
The Plaza
Old Hall Street
Liverpool L3 9QJ
United Kingdom

Redeem miles

Refer to the award chart online at usairways.com/awardchart when you are ready to redeem your miles for award travel.

Ways you can use your miles

Low awards allow for travel with fewer Dividend Miles, but seats are limited and may not be available on all flights. Capacity controls and travel blackout dates apply.

Medium and High awards allow you the flexibility to reserve your award travel when Low awards are not available. Blackout dates may apply.

First Class upgrade awards allow you to upgrade your purchased fare to a confirmed First Class seat for either one-way or roundtrip travel by redeeming award miles. Upgrades are subject to capacity control, and are only available for travel on US Airways.

Donate miles through the US Airways Miles of Hope Program. You may donate your miles to one of four national non-profit organizations. Mileage donations are accepted in 1,000-mile increments.

Reservations

1. Reservations for award travel on US Airways may be made at usairways.com or by calling Reservations at 800-428-4322. Award travel on Partner airlines can only be booked through Reservations.
2. When you book award travel and an infant ticket, the infant ticket will be priced at the lowest available infant fare in the same cabin.
3. Open returns on award travel are not permitted.
4. Low, Medium, High, Coach and First Class may be combined in the same itinerary for flights booked on usairways.com. This combinability is not available on our partners or through our reservations department. If combined in the same direction, the higher award level will apply.
5. All award tickets must be issued and ticketed for roundtrip travel. One-way ticketing is permitted but will be issued at a roundtrip value. One-way award travel can be made by calling Reservations at 800-428-4322.
6. Open jaw travel is not permitted when an en route stopover is included in the award itinerary. Open jaw travel is defined as flying to a city and returning from a different city on a valid routing having one common city. The distance between the two open jaw cities cannot exceed the distance of the outbound or return trip. This may include certain itinerary restrictions. Check with the booking agent when making reservations.
7. Award levels are subject to change until the award ticket is issued.
8. Waitlisting for award travel is not permitted.
9. The required number of miles for award travel must be posted to your account prior to requesting an award reservation.
10. Passenger is responsible for all applicable fees, tax and surcharges in connection with award travel.
11. A non-refundable service fee of $30 per person for domestic/Canada and, effective June 4, 2008, $40 for international travel will apply for award tickets booked through a US Airways representative. A service fee does not apply for tickets booked online.
12. A non-refundable quick ticketing fee of $75 applies to all award reservations purchased within 21 days of travel. If you have Dividend Miles Gold, Platinum or Chairman's status, the quick ticketing fee is waived.
13. US Airways charges a non-refundable award processing fee based on destination ($25 for tickets within the U.S. and Canada, $35 for tickets to Mexico/the Caribbean and $50 for tickets to Hawaii, Europe, the Middle East and South America). If you have Dividend Miles Gold, Platinum or Chairman's status, this fee is waived.
14. Award travel is permitted when the distance in one direction does not exceed the maximum mileage allowed between the origin and destination. Certain itineraries are subject to mileage restrictions. Travel from North America to Europe is not allowed via Asia. Travel between Europe and Japan/North Asia/South Asia/Australia/New Zealand is not permitted via North America.

Ticketing

1. Paper tickets for award travel on e-ticket eligible reservations will be issued only upon request and will be subject to a $50 surcharge. Once your reservation is made, your award tickets will be mailed to your account address on file. Please allow up to 3 weeks for processing and mail delivery.
2. To book award travel, please go to usairways.com or call Reservations. Award travel cannot be booked with an agent at the airport.
3. Awards cannot be picked up at an airport or travel agency. All e-ticketed reservation confirmations will be emailed.
4. A credit card is required for all award ticketing.
5. Award travel must be completed 1 year from the original date of issue of the ticket.

Partner travel

• Changes to origin, destinations, class of service, award level, dates and times are not permitted once travel has commenced.
• Cancellation of an award itinerary will not automatically result in the re-deposit of miles or the refund of any fees paid.
• One en route stopover per itinerary is permitted for select international travel awards.
• Award travel on Royal Jordanian and Virgin Atlantic must originate from a valid US Airways operated city.
• Flights operated by a non-partner airline with a partner airline code are not eligible for award travel.
• US Airways is the final authority in choosing routing and the Dividend Miles partner to provide award travel, including the right to choose the most efficient routings and partners based on the desired origin and destination.
• US Airways is responsible only for Dividend Miles program awards. US Airways does not assume responsibility for the program awards of any participating partner.
• Specific Dividend Miles partners and destinations may change with or without notice.
• Around-the-world itineraries must follow one global direction (either eastbound or westbound) and the Atlantic and Pacific must be crossed only once.

Ticketing time limits

When you call to book award travel, we’ll hold your reservation depending on when you book.

Blackout dates

Blackout dates are subject to change. Blackout dates for partner airlines vary by carrier and destination.

• Blackout dates

Award travel changes and reissuing tickets

The expiration date for reissued award tickets will retain the original ticketed expiration date. Reissuance of an award ticket does not extend validity. Award travel must be completed 1 year from the original date of issue.

Changes to award levels, airline carrier and city pairs cannot be made once travel has commenced.

For travel on US Airways only, changes must be requested by contacting Reservations and are subject to award seat availability. Changes to the point of origin, destination, stopover, class of service and award are permitted, provided the new itinerary is still within the valid travel areas allowed by the original award. A service fee will be charged for any such changes. A fee applies to changes to flight times and/or dates. This includes changes to connecting points.

For travel with our airline partners, no changes of any kind are permitted once travel has commenced. Before travel commencement, changes to the point of origin, destination, airline carrier or stopover are permitted but are subject to a service fee, provided the new itinerary is allowed with the original award redeemed. A fee applies to change flight times and/or dates before travel begins. Changes must be requested by contacting Reservations and are subject to award seat availability. Paper tickets may require re-issuance at an authorized US Airways ticketing facility.

Airline partners cannot change Dividend Miles award reservations or tickets at any time.
Airline partners will accommodate members only in the cabin in which the ticket was issued, including instances where a member had elected to accept an award ticket with flights in a cabin class lower than intended for the award redeemed.

The change fee is $150.

Transferring awards

1. You may redeem your miles for award tickets for use by any person you designate. Simply provide the passenger name(s) at the time reservations are made.
2. Name changes are not permitted. If you or the person you designate are unable to travel, you may redeposit your miles into your account for a redeposit fee.

Award ticket redeposit

1. Fully unused award tickets are eligible for redeposit into your account within 1 year from the date of issue once the reservation is canceled. A redeposit fee (payable by credit card only) will apply per ticket.
2. All canceled paper award tickets must be returned unused to the Dividend Miles Service Center before miles will be redeposited into your account.
3. When a voluntary change in itinerary results in a lower award level or class of service (i.e. coach class), the additional banked miles may be redeposited into your account prior to travel commencement. A redeposit fee (payable by credit card only) will apply. This will be processed at the member's request.
4. Once travel has commenced on an award ticket, the award is considered used. Mileage for any unused portion will not be redeposited into your account.
5. The redeposit fee is $150.

Stopovers

1. For travel within the continental U.S., Canada and Alaska, a stopover is defined as a stay of more than 4 hours between connections (if there is a connecting flight available within 4 hours). If you’re traveling outside the continental U.S., Canada and Alaska, a stopover is defined as a stay of more than 24 hours between connections.
2. Stopovers are not permitted when travel is within one award region or for multi-city travel.
3. For travel outside the continental U.S., Canada and Alaska, you’re allowed one stopover per US Airways itinerary at a US Airways gateway or international destination (or in a partner hub city if you’re traveling on an award partner). US Airways hub/international gateway cities include Charlotte, Philadelphia and Phoenix. Please call Reservations for additional US Airways international gateways and partner hub cities.
4. Stopovers are allowed only for the most direct route of travel.
5. Stopovers must be included in the reservation when you book. You may not add a stopover once an award has been ticketed.
6. With Star Alliance Round-the-World awards, you’re allowed five stopovers in a forward direction toward the original departure city.

General award travel information

1. Award travel may only be ticketed by the member whose name is on the account or a designated authorized user.
2. US Airways is not responsible for the cancellation of award reservations or changes to any award travel plans made by members.
3. Members may not combine miles from multiple accounts in order to redeem an award, or for any other reason.
4. All applicable taxes, fees and surcharges are the responsibility of the customer and must be paid at the time of ticket issuance.
5. Members may not sell, purchase, barter, exchange or broker award tickets or offer to do any of the foregoing. Any transaction in violation may result in deletion of the member’s miles and may result in program disqualification and could lead to civil or criminal litigation.
6. Award tickets have no cash value and are non-refundable. Tax consequences of Dividend Miles awards, if any, are the responsibility of the Dividend Miles member.

General terms and conditions

Membership eligibility

1. Membership is open to any individual person with a mailing address in the United States or in any foreign country that does not prohibit participation in a frequent flyer program.
2. Members must provide a valid email address at the time of enrollment.
3. Each individual may have only one account, and must include his or her full first and last name. Use of first initials are not allowed and may prevent mileage credit from being posted to your account. Only the member named on the account or an authorized user may access personal account information.
4. Corporations, legal entities, pets or any other non-persons may not acquire an account number or earn miles unless specified by US Airways.

Member communication

1. Members may choose to receive an e-Statement email, which shows program updates and activity during the statement period. We don't issue or mail paper statements. Each member shall have the responsibility to ensure his or her mileage is properly credited.
2. It is the responsibility of each member to understand all Dividend Miles terms and conditions. US Airways will attempt to communicate program information, in a timely manner, with program participants through e-Statements; however, US Airways shall have no liability for any failure to do so. US Airways is not responsible for correspondence lost, stolen, damaged or delayed in the mail, or any consequences thereof.

Member information changes

1. Each member is responsible for advising US Airways of any name, email, telephone number or mailing address changes, and US Airways shall have no liability for misdirected mail, or any consequences thereof.
2. You can update your email, phone number, mailing address or change your name at usairways.com or you can contact the Dividend Miles Service Center. To update online, log in to your Dividend Miles account and update your profile. Failure to update member information may result in the cancellation of further communication until current information is provided.
3. You can change your name by calling, emailing, faxing or mailing your current name and address on the account, information on recent or last activity and new name to be listed on the account to the Dividend Miles Service Center. In some cases, legal documentation may be required.

Program changes

US Airways reserves the right to change, temporarily suspend or discontinue any or all aspects of the Dividend Miles program at any time with or without notice. For example, US Airways may change partner affiliations, award availability, program award structure, blackout dates, use of travel awards, mileage-earning levels and seat availability to any or all destinations. Members are encouraged to visit usairways.com/dm for current program updates.

Members' rights

The accumulation of mileage does not entitle program members to any vested rights with respect to mileage or to any awards of the program.

Mileage transferability

All outstanding mileage may be transferred to the estate of a member upon a member’s death, after production of appropriate documentation such as a death certificate and proof of beneficiary within 12 months of the member's passing. Miles cannot be transferred if the deceased member's account has been inactive for more than 36 months at the time of the member's passing. Mileage may not be transferred to any other person except pursuant to these rules.

Reactivation policy

Since January 31, 2007, active membership status is based on having earned or redeemed miles within a consecutive 18-month period. Miles are subject to forfeiture if no miles have been earned or redeemed within a consecutive 18-month period. Flight mileage credits are earned when an itinerary is flown; miles are considered redeemed at the time an award is ticketed. Dividend Miles members have an opportunity to reinstate forfeited miles for an additional 18 months for a fee*:

When you pay to reinstate forfeited miles, you must reinstate the entire balance of forfeited miles. If you do not reinstate forfeited miles within 36 months of the last activity date at the time of forfeiture, forfeited miles will be permanently deleted from your account and may not be reinstated. For purposes of this policy 'Last activity date' means the last date that the members earned or redeemed miles at the time miles were forfeited.

At 15 - 17 months of inactivity, customers can pay a $9 preservation fee to remain active for another 18 months.

You may also reactivate your account with a US Airways credit card. This option is available only to applicants who are citizens or permanent residents of the United States. To reinstate miles as part of this offer, you must apply, be approved and make at least one qualifying purchase.

Fees are non-refundable.

Irregular travel

Irregular award travel

If your US Airways flight is cancelled, you will be re-routed to your destination, as necessary, following US Airways’ procedures. If your partner airline flight is cancelled, that carrier’s procedures will determine how you will be re-routed. US Airways is not responsible for any irregular operations, delays or cancellations by partner carriers.

Irregular non-award travel

If your US Airways flight is cancelled:
If you are rescheduled on US Airways or a partner carrier, you will receive miles for the new itinerary flown. If you are rescheduled on a non-partner carrier, you will receive credit for your originally scheduled flight(s) but you must contact the Dividend Miles Service Center for processing. If you elected not to travel, you will not receive credit.

If any partner carrier's flight is cancelled:
If you are rescheduled on US Airways or a partner carrier, you will receive credit for the itinerary flown but you must contact the partner airline for mileage credit. If you are rescheduled on a non-partner carrier, you will not receive credit. If you elect not to travel, you will not receive credit.

Liability

If US Airways or Dividend Miles improperly denies a member an accrual or benefit, liability will be limited to the equivalent of that accrual or benefit.

Value of miles

Dividend Miles have no cash value. Tax consequences of Dividend Miles awards, if any, are the responsibility of the Dividend Miles member.

Right to audit member accounts

US Airways reserves the right to audit accounts and remove all mileage credit earned incorrectly or to cancel award tickets and upgrades issued on ineligible credit. During the audit process, it may be necessary to hold mileage accrual until credit is deemed as eligible mileage credit.

Member disqualification

Any member may be disqualified from the Dividend Miles program if, in US Airways’ sole judgment, that member has violated any of the rules described in this program guide. Disqualification may result in loss of privilege(s) up to and including termination of an individual’s membership and confiscation of accumulated Dividend Miles or award tickets that have been issued.

Rules interpretation

All rules are subject to interpretation by designee(s) of US Airways.

Preferred status

Want to learn about the advantages of being Preferred?

• Learn about Preferred status

Contacting Dividend Miles

• Call or email US