US Airways carefully reviews all reservation activity to address unnecessary GDS costs and to help reduce our no-show rate. Any infractions made and/or not corrected will result in a debit memo.

Duplicate reservations

US Airways does not allow customers to hold more than one reservation for travel on or about the same date to one or more destination. A duplicate reservation where two or more reservations are made for the same passenger when it is evident the passenger will be able to use only one is prohibited. Creating reservations for a passenger when one already exists in the US Airways internal reservation system or any GDS are considered duplicate reservations.

Domestic

If a travel agent creates exact duplicate bookings (domestic or international) with identical data (same dates, flights and amount) the most recent ticket can be refunded:

1) A check for $50 (per ticket) with the record locators must be sent to the refund department.

2) When the refund department receives the check, the most recent ticket will be refunded.

If the tickets are identical (same dates, flights and amount) but the FOP is different.

1) A check for $100 (per ticket) with the record locators must be sent to the refund department.

2) When the refund department receives the check, the most recent ticket will be refunded.

If the tickets are non-identical (same dates, but different flights or different amounts):

1) A check for $150/$250 (depending on the penalty amount in the fare rules) along with the record locators must be sent to the refund department

2) When the refund department receives the check, the lowest ticket value will be refunded

*Non-refundable tickets will have no residual value.

International

If a travel agent creates exact duplicate bookings (domestic or international) with identical data (same dates, flights and amount), the most recent ticket can be refunded:

1) Send in a request with the record locators to the refund department.

2) When the refund is issued, an ADM will be issued to recover the $50 duplicate ticket fee.

If the tickets are identical (same dates, flights and amount) but the FOP is different

1) Send in a request with the record locators to the refund department.

2) When the refund is issued, an ADM will be issued to recover the $100 duplicate ticket fee.

If the tickets are non-identical (same dates, but different flights or different amounts):

1) Send in a request with the record locators to the refund department.

2) When the refund is issued (for the lowest ticket value), an ADM will be issued to recover the $150/$250 duplicate ticket fee.

*Non-refundable tickets have no residual value.

Creating multiple tickets for one passenger

Creating multiple itineraries for one passenger in the same PNR is prohibited; it causes problems during check-in and processing upgrades and reissues. When booking more than one round trip or multiple similar one ways (either same or different dates or creating an illogical itinerary) for the same passenger, each itinerary must be separated and booked in different PNRs. If multiple round trips or multiple one way itineraries exist in one PNR for one passenger a debit memo will be issued.

Inactive segments

US Airways may send status codes like HX, NO, UC and UN (among others) to respond to certain actions taken on the reservation, e.g. duplicate bookings, no-show or waitlisted segments, upgrades, schedule changes, etc. Travel agents are required to remove these segments 24 hours before flight departure at the latest to avoid a debit memo.

Fictitious reservations

Creating a fictitious reservation, passive or active, for any reason, including training purposes or to meet GDS productivity requirements are not allowed. US Airways incurs booking fees for these unproductive segments and failure to cancel active segments also results in seat spoilage.

When entering a passenger name in a reservation it must contain an entire first name. Initials are not sufficient. Passengers attempting to travel under reservations containing initials only will be required to have their ticket reissued. Reservations and tickets should match the name the passenger has listed on their identification.

Churning (repeated cancel/rebook)

Repeated canceling and rebooking of space is often done to circumvent ticketing time limits of the fare rule. Participating in this activity prevents other agencies from selling available space and ultimately blocks seats from all of our customers.

Any GDS or other costs incurred by US Airways resulting from any of the activity identified above will be charged to the responsible agency and a service fee will be added. In order to avoid debit memos associated with these booking infractions, please refrain from engaging in this activity.

US Airways values your business and appreciates your cooperation and support in helping us reduce our GDS expenses and better manage our inventory.

Back-to-back ticketing

US Airways does not allow the combination of two or more roundtrip excursion fares end to end for the purpose of circumventing minimum stay requirements.

Throw away ticketing

US Airways does not allow the usage of round trip excursion fares for one way travel.

Hidden city/Point beyond ticketing

US Airways does not allow the purchase of a fare from a point before the passenger's actual origin or to a point beyond the passenger's actual destination.