US Airways carefully reviews all reservation activity to address unnecessary GDS costs and to help reduce our no-show rate. Any infractions made and/or not corrected will result in a debit memo.

Duplicate reservations

US Airways does not allow customers to hold more than one reservation for travel on or about the same date to one or more destinations. Creating a duplicate reservation where two or more reservations are made for the same passenger when it is evident the passenger(s) will be able to use only one is prohibited. A reservation created for a passenger when one already exists in the US Airways internal reservation system or any GDS is considered a duplicate reservation.

US Airways allows travel agencies to pay duplicate ticket fees by either check or MCO (MCO option is only available for agencies located in the United States). In the case of payment by MCO, it is not necessary to send the exchange coupon of the MCO because US Airways can invalidate the MCO with the number.

To submit a refund request, visit the 'Contact ticket refunds' page (see link below) and go to 'Submit a refund request.' Fill in the required fields, and please note in the Message field that you're submitting a duplicate ticket refund request. Include the following information:

  • Ticket numbers for both the original and the duplicate ticket
  • US Airways record locator for both reservations
  • Passenger name
  • MCO (fee) number
  • MCO amount

To check the status of the requested refund, go to:

Domestic (U.S. point of sale)

If a travel agent creates exact duplicate bookings (domestic or international) with identical data (same dates, flights and amount), the most recent ticket can be refunded:

  • A check or MCO number for $75 (per ticket) with the record locators must be sent to the refund department.
  • When the refund department receives the check or MCO number, the most recent ticket will be refunded.

If the tickets are identical (same dates, flights and amount) but the FOP is different:

  • A check or MCO number for $100 (per ticket) with the record locators must be sent to the refund department.
  • When the refund department receives the check, the most recent ticket will be refunded.

If the tickets are non-identical (same dates, but different flights or different amounts):

  • The travel agent must send a check to the refund department equal to the penalty amount in the fare rules, notating on the check, the record locators. The refund department will refund the ticket with the lowest ticket value.
  • When the refund department receives the check or MCO number, the lowest ticket value will be refunded.
  • *Non-refundable tickets will have no residual value.

International (international point of sale)

If a travel agent creates exact duplicate bookings (domestic or international) with identical data (same dates, flights and amount), the most recent ticket can be refunded:

  • Send in a request with the record locators to the refund department.
  • When the refund is issued, an ADM will be issued to recover the $75 duplicate ticket fee.

If the tickets are identical (same dates, flights and amount) but the FOP is different:

  • Send in a request with the record locators to the refund department.
  • When the refund is issued, an ADM will be issued to recover the $100 duplicate ticket fee.

If the tickets are non-identical (same dates, but different flights or different amounts):

  • Send in a request with the record locators to the refund department.
  • When the refund is issued (for the lowest ticket value), an ADM will be issued to recover the duplicate ticket fee.
  • *Non-refundable tickets have no residual value.

Creating multiple tickets for one passenger

Creating multiple itineraries for one passenger in the same PNR is prohibited; it causes problems during check-in and in processing upgrades and reissues. When booking more than one roundtrip or multiple similar one-ways (either the same or different dates or creating an illogical itinerary) for the same passenger, each itinerary must be separated and booked in different PNRs. If multiple roundtrips or multiple one-way itineraries exist in one PNR for one passenger, a debit memo will be issued.

Inactive segments

US Airways may send status codes like HX, NO, UC and UN (among others) to respond to certain actions taken on the reservation (e.g., duplicate bookings, no-show or waitlisted segments, upgrades, schedule changes, etc.). Travel agents are required to remove these segments 24 hours before flight departure at the latest to avoid a debit memo.

Fictitious reservations

Creating a fictitious reservation, passive or active, for any reason, including training purposes or to meet GDS productivity requirements, is not allowed. US Airways incurs booking fees for these unproductive segments, and failure to cancel active segments also results in seat spoilage.

A passenger name entered in a reservation must contain an entire first name; initials are not sufficient. Passengers attempting to travel under reservations with initials only will need to have their ticket reissued. The name on the passenger's identification should match the name in the reservation and on the ticket.

Churning (repeated cancel/rebook)

Repeated canceling and rebooking of space is often done to circumvent ticketing time limits of the fare rule. Participating in this activity prevents other agencies from selling available space and ultimately blocks seats from all our customers.

Any GDS or other costs incurred by US Airways resulting from any of the activity identified above will be charged to the responsible agency, and a service fee will be added. To avoid debit memos associated with these booking infractions, please refrain from engaging in this activity.

US Airways values your business and appreciates your cooperation and support in helping us reduce our GDS expenses and better manage our inventory.

Back-to-back ticketing

US Airways does not allow the combination of two or more roundtrip excursion fares end to end for the purpose of circumventing minimum stay requirements.

Throw away ticketing

US Airways does not allow the use of roundtrip excursion fares for one-way travel.

Hidden city/point beyond ticketing

US Airways does not allow the purchase of a fare from a point before the passenger's actual origin or to a point beyond the passenger's actual destination.