Delayed bags

If your bag is delayed, please notify a US Airways representative before leaving the airport and within 4 hours of arrival at your destination. Contact a baggage representative for information on purchasing essential items if needed.

Reimbursable expenses

When waiting for your delayed baggage, ask a baggage representative to inform you of the reimbursement guidelines before purchasing essential items. We consider reimbursing items needed when away from home and those reimbursed items will be considered an advance of any items that might need to be replaced.

If your bags have not been located and returned within 5 days, mail or fax the Passenger Property Form to the Central Baggage Resolution Office. For reimbursement consideration, please send your receipts to this address.

US Airways Central Baggage Resolution – RWB-BGZ
4000 East Sky Harbor Blvd.
Phoenix, AZ 85034
Fax: (480) 693-2305

Damaged bags

If your bag is damaged, please notify a US Airways representative within four hours of arrival at your destination for domestic travel or within seven days for international travel. All reports must be made in person at the airport.

When US Airways has exercised the ordinary standard of care, it shall not be liable for conditions that result from normal wear and tear (such as scratches, scuffs, dents and dirt), or for:

  • Damage to wheels, feet, zippers, extending handles
  • Over-packing of the bag
  • Fragile or perishable items
  • Loss of external locks
  • Pull or security straps
  • Manufacturer's defects

Damage repair

Rynn's Luggage provides baggage repair services.