• Domestic and transborder cargo rules
• IATA time and temperature label

Premier Pak (PPK) – guaranteed service

• Guaranteed product
• Pre-booking required
• Transit time: flight specific, next flight out
• Maximum weight 100 lbs
• Total dimension cannot exceed 90 inches (L+W+H)
• Drop and recovery times may vary, check cargo facility hours for specific requirements
• 100% refund on approved service failure claims

Premier Freight (PMF) – guaranteed service

• Guaranteed product
• Pre-booking required
• Transit time: flight specific
• Max weight 350 lbs/pc on narrow body aircraft and 150 lbs/pc on regional aircraft
• 50% refund on approved service failure claims

Priority (PRI) – guaranteed product

• Guaranteed product
• Pre-booking required
• Transit time: flight specific
• Max weight 350 lbs/pc on narrow body aircraft and 150 lbs/pc on regional aircraft
• Approved Service Failure Claims will be refunded to the actual service rendered

General freight (GEN)

• Pre-booking not required
• Product is space available, typical transit time is 72 hours
• Max weight 350 lbs/pc on narrow body aircraft and 150 lbs/pc on regional aircraft 72 hours
• Not eligible for Service Failure Claims

Conditions

• Tender times: PPK 60 minutes prior to departure (unless otherwise noted), domestic 2 hours prior to departure
• Surcharges: Domestic fuel and security are based on chargeable weight
• Freight charges: Domestic freight charges are based on chargeable weight
• DIM Factors: Domestic and SJU is L+W+H in inches/194
• All shipments subject to governing rules and classifications stated in the most recent official Airline Freight Rules (published by ATPCO)
• Freight is loaded in the following priority: PPK, PMF, PRI, GEN

Premier International (PMF) – guaranteed product

• Guaranteed product
• Pre-booking required
• Flight specific
• Perishables to gateways only
• 50% refund on approved service failure claims

Priority international (PRI) – guaranteed product

• Guaranteed product
• Pre-booking required
• Flight specific
• Perishables to gateways only
• Approved service failure claims will be refunded to the actual service rendered (General International)

General international (GEN)

• Product is space available
• Pre-booking required
• Excludes perishables
• Not eligible for Service Failure Claims

Conditions

• Tender times: International 6 hours prior to flight departure
• DIM factors: International is L+W+H in inches/166
• Freight charges: International freight charges are based on chargeable weight
• Surcharges: International fuel and security are based on actual weight
• All shipments subject to governing rules and classifications stated in the most recent official Airline Freight Rules (published by ATPCO) and/or IATA TACT manual
• Freight is loaded in the following order: PMF, PRI, GEN

EDI messaging

• EDI messaging

Other requirements

• Shipments must be able to withstand a minimum of 48 hours transit time within the U.S. or 72 hours (international) regardless of the service level.
• Any article susceptible to damage by ordinary handling must be adequately protected by proper packaging and must be marked.
• Each piece of a shipment must be legibly and durably marked with the name and address of the shipper and consignee.
• Liquids, fragile or perishable articles must not be enclosed in the same package as wearing apparel.
• Pieces with a floor bearing weight in excess of that which can be loaded on available aircraft must be provided with a suitable skid or base to distribute the weight. The weight of the skid or base will be included in the weight of the shipment.
• Cut flowers and nursery stock must be in boxes with the total cubic measurement on the outside of the package.
• Dry ice shipments must have the net weight on the outside of the package and must allow carbon dioxide and solid gas to vent to prevent a dangerous build of pressure.
• Activated readings from shock/tilt devices are not recognized as valid.

We specialize in:

• Fish and seafood
• Flowers
• Tropical Fish
• Cold-blooded animals
• Foods
• Fruit and vegetables

Requirements

• All shipments are subject to governing domestic or international rules and classifications as stated in the US Airways Cargo Rules, available at usairwayscargo.com
• Dry Ice is classified as “Dangerous Goods” for air transport and is subject to applicable regulations. Shipper must comply with all applicable regulations.
• Shipments must be tendered to, and picked up from, US Airways cargo facilities.
• Transit time begins at the time of tender in the origin city and ends at the time the shipment arrives at the destination station.
• Shipments must be packaged to withstand 48 hours (within the U.S.) or 72 hours (international) transit time.
• Must show contact name and telephone number; contact must be accessible 24/7.
• Must have clear delivery instructions/arrangements on the air waybill.
• Shipments that require refrigeration should use gel packs; wet ice is forbidden unless shipments contain human organs or human eyes. Wet ice used in these shipments must be in leak-proof containers. Packaging must be resistant to external punctures; bands must not cut containers.

Acceptance / restrictions

• Shipments must be tendered to, and picked up from, US Airways cargo facilities.
• Transit time begins at the time of tender in the origin city and ends at the time the shipment arrives at the destination station.
• US Airways cannot guarantee the availability of cooling or freezing facilities at origin, destination or points en route.
• US Airways assumes no responsibility for spoilage due to delay, thawing or freezing unless it is the result of US Airways’ own negligence.
• US Airways assumes no responsibility for damage caused by an air temperature that is less than 32 degrees F or above 86 degrees F at origin, destination or any point en route.
• US Airways will not be liable for any loss or damage of perishable goods tendered on Thursday or Friday to a destination whose cargo facility is closed all or part of the weekend.
• Seafood (regardless of the outer packaging) must not weigh more than 150 pounds per box.
• Pre-booking is required for Perishable shipments.

Accepting dangerous goods

'Dangerous goods' are articles or substances capable of posing significant risk to health, safety or property when transported by air. We accept shipments with certain dangerous goods on mainline aircraft if the shipments meet documentation, labeling, marking and packaging requirements listed in the 'Accepting dangerous goods' pdf (on the main tab under 'News').

We will not accept dangerous goods in shipper-built ULDs. Shipments that contain dangerous goods must be tendered at a cargo facility. You must pre-book shipments that contain dangerous goods by calling Cargo at 888-300-0099.

*UN3082 environmentally hazardous substance, liquid, n.o.s and UN3077 waste environmentally hazardous substance, solid, n.o.s. are acceptable as long as they are not classified as 'waste.'

Dry ice

(Carbon dioxide, solid) in individual packages cooling non−restricted contents

• Used as a refrigerant for perishables, cannot be used to cool other dangerous goods except for UN3373 biological substance, category B shipments
• For PPK shipments booked on connecting mainline flights, the amount of dry ice can't exceed 5.5 lbs (2.5 kg) per package
• For PPK shipments booked on direct mainline flights, the amount of dry ice can exceed 5.5 lbs (2.5 kg) per package
• Shipments must have the net weight of the dry ice and the name of the contents labeled on the outside of the package
• The shipment must be packaged to permit the release of carbon dioxide gas and prevent the buildup of pressure that could rupture the package

UN3373 biological substance, category B

• Must be packaged in accordance with IATA DGR Packing Instruction 650
• Each package must be labeled with a diamond shape UN3373 marking and marked with ‘biological substance, category B’ (markings must be adjacent to each other)
• Other dangerous goods (except dry ice) must not be in the same package
• The name and address of the shipper and consignee must be provided on each package
• The name and phone number for a person responsible must be provided on the air waybill or on the package
• The classification must be in accordance with IATA DGR 3.6.2.
• The shipper must record on the air waybill in the ‘Nature and Quantity of Goods’ section: ‘UN3373, biological substance, category B’ and the number of packages

Lithium batteries

US Airways accepts shipments that contain lithium ion batteries, and lithium metal or lithium ion batteries contained in/packed with equipment provided the shipment:

• Is not classified as a 'class 9 miscellaneous dangerous good'
• Meets the requirements of section II of packing instructions 965, 966, 967, 969 or 970
• Is labeled with the 'lithium battery' handling label.
• Has the appropriate information in the ‘Nature and Quantity of Goods’ box on the air waybill, as listed in the packing instructions
• Includes documentation stating that the shipment contains lithium ion or lithium metal batteries; the package must be handled with care and that a flammability hazard exists if the package is damaged; that special procedures should be followed if the package is damaged, to include inspection and repacking if necessary; and a phone number for additional information

Lithium batteries not accepted:

• Lithium metal batteries packaged individually
• Damaged packages that contain lithium ion or lithium metal batteries
• Shipments marked 'cargo aircraft only'
• Shipments that contain lithium ion or lithium metal batteries classified as class 9 – miscellaneous dangerous goods

US Airways cannot accept certain shipments:

• Live warm blooded animals
• Articles of extraordinary value
• Venomous cold-blooded animals/reptiles
• Dangerous goods as defined by IATA or the DOT (with the exception of dry ice)
• Shipments within the U.S. which exceed $25,000 declared value
• International shipments which exceed $100,000 declared value
• Onyx tables and/or onyx handicrafts
• Shipments from 'unknown shippers' that weigh less than 16 ounces
• Bank consignments
• Pieces that exceed 350 pounds on a narrow body aircraft (excludes human remains)

Printable truck schedules

• U.S. truck schedule (pdf)
• Europe and UK truck schedules (pdf)

US Airways has increased security in order to comply with all TSA cargo security requirements.

• US Airways will accept cargo from Known Shippers and Indirect Air Carriers that are operating with a TSA-approved security program and have an US Airways Cargo account.
• All shipments will be subject to inspection.
• A complete and accurate description of the commodity must be documented on the air waybill.
• Shippers must have a valid form of government-issued photo identification.

To book, you must be a TSA known shipper:

• Funeral home
• Mortuary
• Coroner
• Travel agency

Also

• You must comply with all local, state, federal and international regulations.
• Shipments with dry ice are subject to our dry ice requirements.
• Dry ice may not be used in a hermetically sealed container.
• Shipments must be packaged in a combination unit, air tray or outer shipper container.
• Previously used shipping containers are prohibited.
• Shipments must be packaged to withstand shifting and the escape of offensive odor.
• Packaging must clearly display the label ‘head’ to assist in the loading and unloading.
• Personal items may not be placed within human remains shipments.

• Airbus A319
• Airbus A320
• Airbus A321
• Airbus A330-300
• Boeing 737-300
• Boeing 737-400
• Boeing 757-200
• Boeing 767-200 ER
• Regional jets

Container specifications

Find out more about LD-2, LD-3, full pallets, E containers, EH containers, EO containers, and EQ containers.

• About containers

• Human remains
• Cremated remains
• Life-saving human organs for transplant
• Life-saving human blood for transplant

• An AWB number
• A brief description of the incident

• Download the claim form

Please submit your claim form and any supporting documents in English.

• Copy of the air waybill (signed delivery receipt)
• Invoice for lost or damaged goods
• Invoice for repair of damaged goods, if applicable
• Carrier’s inspection report
• Statement of salvage value, if applicable