Phone reservations

Call 800-428-4322 (TDD/TTY 800-245-2966) to book on the phone. When you call, please tell the reservations agent about your special needs.

To make a reservation for a group of ten or more qualified physically-challenged individuals traveling as a group, please call 877-874-7687.

Help with reservations and when to provide advance notice

In most cases, a passenger with a disability is not required to provide advance notice in order to obtain certain specific services in connection with a flight. Even where not required, however, we encourage passengers with disabilities to notify US Airways Reservations in advance to request services or accommodations. That way, we can better prepare to provide passengers with disabilities with the requested service or accommodation.

It's helpful to let us know:

  • If you will be traveling with a service animal.
  • If you will be traveling with assistive devices or equipment.
  • If you have a power wheelchair, and if so, what type of battery it uses. The most common battery types are lead cell and wet gel.
  • What type of assistance you will need in boarding and deplaning the aircraft and if you will be traveling with a companion to assist you.
  • And, ask about the type of aircraft intended for your flight. While US Airways operates an all-jet fleet, our commuter partners may utilize smaller aircraft to some cities. You should know what type of aircraft you will be flying on and if your particular flight can accommodate your special needs.

It's necessary to call us 48 hours in advance if:

In these cases, a passenger with a disability must notify US Airways 48 hours in advance and check in one hour before the check-in time for the general public for certain services and accommodations:

  • Transportation for an electric wheelchair on an aircraft with fewer than 60 seats.
  • Provision of hazardous materials packaging for batteries or other assistive devices that are required to have such packaging.
  • Accommodation for a group of ten or more qualified individuals with a disability, who make reservations and travel as a group.
  • Provision of an on-board wheelchair on an aircraft with more than 60 seats that does not have an accessible lavatory.
  • Transportation of an emotional support or psychiatric service animal in the cabin.
  • Accommodation of a passenger who has both severe vision and hearing impairments.

Special meals

If you're traveling in First Class or Economy and your flight includes a meal, request all special types of meals at least 24 hours before your flight.

Online reservations

Choose your special need from the dropdown box in the passenger information section when you book. If you need a service or accommodation that is not in the drop down box please call US Airways at 800-428-4322/TTY 800-245-2966 to document other information in your reservation.

Oxygen To Go

General information

US Airways is not an approved hazardous materials carrier. Therefore, we are unable to accept compressed gases or passenger regulated oxygen devices other than portable oxygen concentrators (POC).

Seating

On request, we provide certain seating accommodations to passengers with specified disabilities (if the type of seating in question exists on the particular aircraft). Please call US Airways Reservations at 800-428-4322/TTY 800-245-2966 at least 24 hours in advance to request special seating. If you do not meet the criteria for special seating, please call 24 hours in advance and we will do our best to accommodate you.

Criteria for special seating:

  • For a passenger who uses an aisle chair to access the aircraft and who cannot readily transfer over a fixed aisle armrest, US Airways will provide a seat in a row with a movable aisle armrest.
  • For a passenger with a disability, US Airways will provide an adjoining seat for a person assisting a passenger with a disability, in certain situations.
  • For a passenger with a disability traveling with a service animal, US Airways will provide a bulkhead seat or other seat upon request.
  • For a passenger with a fused or immobilized leg, US Airways will provide a bulkhead seat or other seat that provides greater legroom than other seats, on the side of an aisle that better accommodates the individual's disability.