Please contact Customer Relations with comments or questions about your past travel. Send a letter or, for a faster response, an email. We're processing all written compliments and complaints (emails and letters) in 3–4 business days.

We'll need:

  • Your ticket number/confirmation code
  • Your full mailing address
  • Flight numbers, city pairs and dates of travel
  • Traveler names

Send an email to American Airlines Customer Relations

Mailing address

US Airways
Attention: Customer Relations*
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Fax: 480-693-2300

Terms & Conditions

*EU residents: US Airways processes all written customer feedback at our headquarters in Tempe, Arizona, U.S.