Please contact Customer Relations with comments or questions about your past travel. Send a letter or, for a faster response, an email. We're processing all written compliments and complaints (emails and letters) in 3–4 business days.
- Your ticket number/confirmation code
- Your full mailing address
- Flight numbers, city pairs and dates of travel
- Traveler names
Send an email to American Airlines Customer Relations
Need help with something else?
Attention: Customer Relations*
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Terms & Conditions
*EU residents: US Airways processes all written customer feedback at our headquarters in Tempe, Arizona, U.S.