Fraudulent emails not from US Airways
Some of our customers have received fraudulent emails claiming to be from US Airways. This phishing email may include a fake confirmation code, someone else's passenger information and an offer to apply for a US Airways or American Airlines credit card. If you receive a suspicious email, do not click on any links or open any attachments. Just delete it.
We're committed to protecting your privacy and assure you all your personal information has been kept safe and confidential. We continuously look out for email scams and other types of illegal activity and report such activity immediately.
What to look out for:
- Someone else's information under 'Passenger summary'
- A subject line like 'Your US Airways fly order' or 'Your US Airways trip'
- A 'from' address like 'firstname.lastname@example.org' or 'email@example.com'
A legitimate US Airways confirmation email comes from 'firstname.lastname@example.org' and has the subject line 'Your US Airways flight' or 'Your US Airways flight info.'
Before you click, check the link by hovering your mouse pointer over it and identifying what URL (website) is displayed. A legitimate link will have a website address/URL with ‘usairways.com.’
Fraudulent letters and postcards from ‘US Airlines’
Customers have also reported receiving fraudulent letters and postcards claiming to be from a company called US Airlines and offering free airline tickets. Do not call the number or give anyone your personal information. Be sure to report it to the Better Business Bureau or your local authorities.