Date effective: April 9, 2015

Thank you for your interest in US Airways. Your privacy is important to us. As part of our corporate commitment to respect your privacy, this Privacy Policy explains what information we collect from or about you and your devices, how we use and disclose it, and the choices you have about that.

This Privacy Policy applies to the website, US Airways mobile website, US Airways mobile application (the ‘US Airways App’) and all related sites, applications, services and tools where this policy is referenced, regardless of how you access or use them, including from mobile devices (collectively, ‘Sites and Services’).

You may direct any questions about this Privacy Policy, or the underlying practices to

This Privacy Policy is not a contract and does not create any legal rights or obligations. Rather, this Privacy Policy communicates US Airways’ intended business practices with respect to information collected from and about visitors to (and users of) the Sites and Services in the course of offering, promoting, and selling our services to the public.

This Privacy Policy and the underlying information practices are subject to change at any time. We will notify users of any substantial changes by updating the Privacy Policy here with an announcement on our home page when such changes are made. This page will be updated to reflect any such changes so you should review this page regularly for the most recent version of our Privacy Policy.

Types of information we collect and how we collect it

We collect and maintain certain information about you and your device(s) as you interact with our Sites and Services. We collect some information from you directly (i.e., when you book a flight), and other information by automated means from your computer, smartphone, or other device you use to access our websites or mobile applications.

Information you directly provide to us

We actively collect the following information which you are solicited to provide in the course of purchasing flights, making or changing reservations, participating in promotions or sweepstakes, and otherwise interacting with our Sites and Services

  • Name, address, telephone numbers
  • Email addresses
  • Cell phone, fax and pager numbers
  • Date of Birth
  • Gender
  • Credit/debit card number(s), associated billing address, expiration date(s) and security code(s)
  • Passport number, nationality and country of residence
  • Known Traveler number
  • Redress number
  • Travel-related details such as travel company, travel companion(s), emergency contact(s), seating preferences, and special dietary requests or medical needs
  • Information from the use of products and services, such as online check-in, ancillary purchases, flight status notifications, and self-service devices
  • Information provided via participation in surveys, focus groups, contests, sweepstakes and other promotional or marketing efforts
  • Corporate contract, employer and/or other corporate affiliation (for example, employer name, your title, work address and work contact information)

Information we collect about your computer/other devices

We also collect information automatically when you use our Sites and Services. This information includes: technical information such as your browser type, the type of operating system you use, your geolocation, the name of your Internet service provider, and pages visited or features used on our Sites and Services.

Use of Cookies and Related Technologies


When you use the Sites and Services, you may receive “cookies” from us and the third parties that collect information on our services. A cookie is a text file that a web server stores on your device and uses to remember certain information about you or your device. We use cookies to provide you access to and use of the Sites and Services, to assess performance, to enhance functionality and to deliver content and advertisements tailored to your interests on our Sites and Services and third party sites and services, as described below. You can learn more about cookies by visiting the online resource All About Cookies.

Our Services may also occasionally use "local shared objects" (also known as "Flash cookies”). Like browser cookies, Flash cookies may be used for coordinating content delivery, website functionality, maintaining preferences, advertising, or analytics. Unlike browser cookies, "Flash cookies" are not stored in the browser, but can nevertheless be managed using instructions found on this Adobe website:

Web beacons

We also use web beacons on our Sites and Services. Web beacons are small pieces of code placed on web pages, videos, and in emails that can communicate information about your browser and device to a server. Beacons can be used, among other things, to count the users who visit a web page or read an email, or to deliver a cookie to the browser of a user viewing a web page or email.

Operationally necessary cookies

We use session cookies, which are temporary and exist while a visitor is reading and navigating our websites, then are normally deleted when you close your browser. We use these cookies to allow access to the Sites and Services, prevent fraudulent activity and improve security, or allow you to book flights or otherwise interact with our Sites and Services.

Preference cookies

We use cookies and related technologies to offer you enhanced functionality when accessing or using our Sites and Services, which may include recognizing and identifying you or your device when you sign in, and keeping track of your preferences or settings such as language, interests or past transactions so that we may enhance your experience with our Sites and Services.

Performance-related cookies

We use cookies to help collect information about how you use the Sites and Services, such as the type of device, the operating system, the location, browser types, internet service providers (ISPs), pages visited, frequency of visits, and the number of clicks on those pages, and information about your interactions with our Sites and Services. This helps us measure, for example, whether a certain page was visited, an email was opened, or if ad banners on our websites and other sites were effective, and generally help us to understand how visitors use our Sites and Services, and allow us to improve our Sites and Services.

Content/Advertising cookies

We and select third-party partners use cookies and related technologies to deliver content and advertisements relevant to your interests on our Sites and Services or third-party sites. These cookies help us and select partners (described in more detail in 'Your choices: Cookie management' below) to collect certain types of information about your device or your interactions with our Sites and Services. Some of the third-party partners may collect information about you over time and combine that information with information they collect over time on other online services (as described in more detail below.)

If you wish to disable, block, or reject cookies, please see the 'Your choices: Cookie management' section below, though this may affect the quality of service we can provide you.

AAdvantage Members

You can access your AAdvantage frequent flier account at’s privacy policy, describes how we collect, use, share, and protect AAdvantage account information.

How your information will be used

We use the information you provide directly to us to complete your purchases and other requests, and to process, confirm, update and fulfill the travel and other products or services you request from us. In addition, we may use this information for the following purposes (among others):

  • To register, service, and administer your AAdvantage account;
  • To enhance or customize the products and services we, or other third parties as described below, provide to you;
  • For internal operations such as information systems management, accounting, billing and audits;
  • To contact you to respond to your questions or requests, to resolve issues, and/or to provide you technical support; and
  • To provide scheduled email newsletters, promotional or special offers such as sweepstakes and contests, and occasional mailings that we believe may be of interest to you.

We may use the information we automatically collect for purposes including:

  • To improve our products and services;
  • To customize and enhance the user experience of our Sites and Services;
  • To administer, upgrade, and protect our Sites and Services, email servers, and other computer systems;
  • To analyze trends, track user movement and habits, and gather statistical information for aggregate use; and
  • To customize and serve advertising and other marketing communications that may be visible to you on our Sites and Services or elsewhere on the internet.

Additionally, we may combine the information we collect with information collected from other sources, and use that information to provide offers and/or services specifically tailored to your interests in accordance with applicable data protection and privacy laws.

Sharing of information

Government Entities

We may disclose information about you or your devices, including data identifying you, your travel plans, history or status when compelled or requested to do so by U.S. or foreign law enforcement or government authorities, pursuant to a court order, subpoena, or other legal or regulatory requirements, or when we believe in good faith that it is in the interests of aviation security or that disclosure is otherwise necessary or advisable. We do not have control or knowledge of the storage and use of that data after it has been delivered to the respective government entity.


We may share your information with our parent company, any subsidiaries, affiliates, or other companies or entities under common control with us.

Business transitions

In the event we undergo a business transition involving another company, such as a merger, corporate reorganization, acquisition, the sale of all or a portion of our assets, or in the event of bankruptcy, we may share information that we have collected from or about you or your devices to such other company as part of the due diligence or business integration process and that information may be transferred to such company as one of the transferred assets.

Third-party marketing partners

In addition, from time to time, we may share information with carefully-selected third party companies with which we have a business relationship, including AAdvantage and Business Extra participants. These companies may send you offers based on the information you have provided us. Where we are required by applicable law, we will seek your consent prior to sharing your personally identifiable information with such third parties for marketing purposes. Also, as described below, you can opt out of having your information shared with third parties for those parties' direct marketing purposes by emailing us at

Third parties using cookies and pixels to target advertisements

As noted above in the 'Information we collect about your computer/other devices' section, we allow third parties to use cookies and pixels on our Sites and Services so that they can receive certain information about you or your device, though not your contact or payment details. Some of these third parties collect information about users of our Sites and Services for purposes of providing targeted advertising on our Sites and Services or third party sites or services. In order to do so, these companies may collect information about your online activities over time and across different sites and services, including those that are not affiliated with us.

To learn more about our individual interest-based advertising partners, and how to opt out of the certain tracking technologies, please see the section 'Your choices: Cookie management' below.

Third party service providers

We also may share the information we collect with companies that perform services on our behalf, including, but not limited to, payment processing, marketing assistance, email delivery, hosting services, customer service, and data analysis. We contractually obligate these third party service providers to protect the confidentiality of the information disclosed to them and they are not permitted to use your information for any purpose other than to provide services to US Airways.

In addition, when you purchase services or products through us that are to be provided by another party, such as a travel segment on another airline, hotel accommodations, travel insurance, or a rental car, we share your information with the third party service provider so that they can provide the services or products you requested. We may also receive information about you from such third party service providers related to these transactions.

Additional sharing

We reserve the right to use any information we collect from or about you or your computer and/or other device(s) in order to protect or enforce our rights, or the rights of our parent company, affiliates, customers, subsidiaries, and marketing and business partners. Furthermore, we reserve the right to provide non-personally identifiable information in aggregated form to any third party for any purpose.

Updating your information

If you are a customer and need to update your information provided in connection with a reservation and other travel-related services, please contact Customer Service/Reservations by calling 800-428-4322.

Your choices: Marketing preferences

You may tell us not to share personally identifiable information with third parties for their direct marketing purposes. To make such a request, send an email to We may need additional information to process your request.

Also note that if you opt out of our marketing communications, we may still email or communicate with you from time to time, such as to provide you with information related to a transaction initiated by you, or for other service or account-related purposes.

Your choices: Cookie management

As noted, we use cookies, web beacons, and related technologies throughout our Sites and Services to tailor the content or offers that we present to you online and in emails. If you do not want your cookie information to be associated with your visits to these Sites and Services, then you may set your browser to disable, block, or reject cookies. Generally, you can find directions to manage and turn off cookies in the privacy and security settings in the Help function of your browser. If you do disable, block, or reject cookies, then we will still detect an anonymous visit, but the notices that the cookies generate cannot be associated with your particular preferences.

If you disable, block, or reject cookies, the performance of the Sites and Services or our ability to provide you our services may be affected. Please note that cookies are required to purchase a reservation online and to access your user profile. If you prefer to disable, block, or reject cookies, then please contact US Airways Reservations at 800-428-4322/TTY 800-245-2966 to make your reservation.

Children's privacy

Due to the nature of our Services, we may collect travel purchase information, which may include personally identifiable information, from children under the age of 13 when it is necessary to comply with the law, including federal aviation or security regulations, or as otherwise necessary to provide transportation needs and services. We may retain personally identifiable information when necessary to provide transportation and related services to a child under the age of 13. We do not knowingly collect personally identifiable information from children under the age of 13 other than when necessary to comply with the law or for safety and security reasons.

If you believe your child has provided personal information to us without your consent, you may request that we remove this information by contacting us at 800-428-4322 or

Links to third-party sites and services

Our Sites and Services may, from time to time, provide links to sites operated by third parties. These sites are governed by different privacy policies, or may not have privacy policies. If you connect to a third-party site from our Sites and Services you should review the privacy policy of that site, which will govern any collection of information on that site. If you have any questions about how those sites use your information, you should contact them directly. Please understand we have no control over third party sites’ privacy policies or their use of personally identifiable information that you may disclose to them.


When you buy a ticket or access certain of your personal information over the web, your web browser connects to our Services through SSL (Secure Sockets Layer). SSL is an industry-standard way to send information over the Internet in a more secure way. SSL also ensures you are actually sending data to us and not someone who claims to be us.

Please note, however, that while we attempt to safeguard your personally identifiable information, no method of transmitting or storing electronic information is ever completely secure, and thus we make no warranty, express, implied, or otherwise, that your information will never be accessed, used or released in a manner that is inconsistent with this Privacy Policy. IN NO EVENT SHALL WE BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY'S UNAUTHORIZED ACCESS TO YOUR INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER WE ARE GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE, EXCEPT AS PROVIDED UNDER APPLICABLE LAWS.

US Airways app – privacy practices

The terms and provisions of this Privacy Policy apply to all such access and use of our services, whether within our mobile application itself or by linking out to our web pages, and this Privacy Policy will be referenced by the US Airways App or mobile optimized website.

In addition to the information that you provide to us within the US Airways App or the linked-to webpages, the US Airways App may also collect additional data elements in order to offer you additional services.

First, the US Airways App may access the unique identifier on your mobile device.

Second, we may access and use your device’s location information in connection with the 'find airports near me' feature. We only access and use location information if you have expressly allowed this both in your device’s settings and if you specifically allow this at the time you use this feature. You may change this location election at any time by disabling the location tracking features in your device’s settings.

Do-Not-Track Signals

Our websites do not honor web browsers’ Do-Not-Track signals.

International Transfer of Data

US Airways is based in the United States, and we may collect, transfer, store and process your information outside of your country of residence, consistent with this Privacy Policy. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country.

Policy updates and future changes

This Privacy Policy is current as the effective date stated at the top of this page. As noted above, this Privacy Policy is subject to change from time to time. Any changes will apply to all information collected by us, including previously collected information, and your continued use constitutes your consent to those changes. This page will be updated to reflect any such changes.

Contact us

If you have any questions about this Privacy Policy, please email